College Navigators provide outreach and assistance to college applicants throughout the student onboarding process. College Navigators will be expected to provide quality individualized student experience for new applicants as well as connecting them to on and off campus support resources as appropriate. To accomplish this, and to support the one-college model, College Navigators will work closely with Curriculum and Workforce Continuing Education faculty and staff to become knowledgeable of college-wide offerings, opportunities, and support services to effectively navigate applicants. College Navigators serve as the face of the college in all matters concerning the enrollment process.
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Duties and responsibilities include, but are not limited to, the following:- Engage and inform prospective students utilizing the one-college model on Curriculum and Workforce Continuing Education program offerings and on and off campus support services via in-person, phone, and virtual appointments.
- Maintain relationships with local community organizations and agencies to connect support resources to applicants in need.
- Provide quality individualized assistance throughout the student onboarding process for assigned applicant caseload.
- Schedule student onboarding appointments with applicants daily.
- Analyze applicant interest/needs survey and utilize results to provide individualized support and resources as appropriate.
- Connect new students with their academic advisor based on college placement and selected program or course of study.
- Serve as point of contact for student advocacy referrals and assist students with their various needs to include connecting with the appropriate resources (on and off campus).
- Advise returning “Academic Probation” students during onboarding and serve as back-up support for Academic Probation advising if assigned advisor is unavailable.
- Practice efficient use of technology for departmental processes and communication.
- Participate in professional development opportunities for Admissions and Student Onboarding department staff.
- Serve as a member of the college’s enrollment team.
- Work closely with Student Services staff to be aware of incoming applicants’ needs and trends.
- Other duties as assigned by the Director of Admissions and Student Onboarding or Senior Director of Enrollment and Student Experience.
Required education and experience:[Indicate requirements that are job-related and consistent with business necessity]
- Associates degree required.
- At least one year of experience working with students in a higher education setting.
- Excellent organizational and problem-solving skills.
- Excellent oral and written communication skills.
- Excellent computer and interpersonal relationship skills with a focus on customer service and relationship building.
- Ability to handle multiple tasks under pressure and work flexible schedule to include non-traditional hours.
- Ability to work effectively with faculty, staff (co-workers), and students.
- Demonstrated comparable knowledge, skills and experience acceptable for student admissions and onboarding.
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Preferred education and experience:[Indicate requirements that are job-related and consistent with business necessity.]
- Bachelor’s degree preferred.
- Three or more years' experience in student enrollment or community outreach.
- Experience with Ellucian Colleague.
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Supervisory Responsibilities:- This position does not supervise others.
