Night Receptionist

JOB PURPOSE

As a Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests.

WHAT YOU WILL DO

Responsibilities and essential job functions include but are not limited to the following:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist other departments, as necessary

YOU SHOULD HAVE

• Must have at least 2 years of experience as a Receptionist in a 5 star hotel
• Ability to speak, read, write advanced level of English, Arabic or Kurdish
• Thorough knowledge in Opera System - A must
• Be fully conversant with health and safety procedures and emergency procedures
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