Service Desk Engineer

Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

Contributes to the organisational goals by delivering an efficient IT desktop service by supporting and resolving operational issues and suggest improvements within the parameters of the IT capabilities. Identify trends which will lead to innovation and continuous improvement.

Responsibilities

User Support

Provide advice and assistance to users to resolve basic queries and more complex queries when required and ensure the applications/website capabilities are well understood by the business. May manage a help desk team.

Information and Business Advice

Resolve complex queries from internal or external customers or suppliers by providing information on SOPs and self-help procedures, referring the most complex issues to others.

Customer Service

Provide a quality service to customers. Responsibilities may include dealing with complex queries and investigating and resolving customer problems.

Client & Customer Management (Internal)

Help manage internal clients by carrying out standard activities and providing support to others.

Operational Compliance

Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Solutions Analysis

Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures and precedents.

Work Scheduling and Allocation

Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.

Administration

Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Education

School Grade 12 (Required)

Experience

2 years' service desk support experience within a medium to large corporate (Essential).

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.