- Location
- Washington, DC (Hybrid)
- Workplace
- Hybrid
- Type
- full-time
- Department
- Growth Initiatives
- Seniority
- Senior
- Experience
- 8+ years
- Education
- Bachelor
- Industry
- Technology
- Category
- Engineering
- Role type
- Individual Contributor
- Environment
- Office
- Clearance
- Required
- Source
- Lever
Overview
As a Service Desk Engineer, you'll provide advanced endpoint engineering support focusing on secure workstation images, patching, enrollment, telemetry, and remediation of escalated issues. Your responsibilities include designing secure workstation images for Windows and macOS, maintaining patching workflows, supporting Microsoft Intune registration, implementing logging and monitoring capabilities, and producing technical documentation. The role requires eight years of IT experience, six years of engineering experience in enterprise environments, and a Top Secret security clearance. You'll work under formal change control and audit processes.
Description
Who We’re Looking For (Position Overview):
The Service Desk Engineer supports advanced endpoint engineering work for secure workstation images, patching, enrollment, telemetry, baseline configuration, lifecycle management, and remediation of escalated issues. This work focuses on engineering support for complex or escalated tickets rather than routine Tier 1 help desk support. Skills
Cybersecurity
Languages
English
