BDC Manager

Description

Kunes Lakes Chevrolet is seeking an experienced Automotive BDC Manager (also known as an Internet Director or BDC Director in some dealerships), to lead and grow our Business Development Center (BDC) and Internet Sales Department.  

If you are a proven automotive leader with a passion for developing people, maximizing lead conversion, and delivering an exceptional customer experience, we want to hear from you.

Business is booming, and we're looking for a results-driven professional who can build a high-performing team, drive accountability, and create a world-class customer experience. 

Responsibilities

• Lead and manage the daily operations of the BDC and Internet Sales Department.
• Develop, coach, and motivate BDC representatives to exceed performance goals.
• Manage all internet, phone, text, chat, and digital lead activity.
• Ensure rapid response times and consistent follow-up using DriveCentric CRM.
• Monitor lead conversion, appointment set and show rates, sold percentages, and CSI performance.
• Create accountability through daily reporting, coaching, and performance reviews.
• Work closely with the Sales Managers to maximize appointments, showroom traffic, and sales opportunities.
• Implement best practices for lead handling, phone processes, texting, and customer communication.
• Analyze reports and KPIs to improve department performance.
• Recruit, train, and develop top BDC talent.
• Maintain high customer satisfaction while achieving dealership sales objectives.

Requirements

• 5+ years of automotive BDC or Internet Sales leadership experience required
• Hands-on experience with DriveCentric CRM strongly preferred
• Chevrolet or General Motors dealership experience is strongly preferred. 
• Proven success managing a high-volume automotive lead operation.
• Strong leadership, coaching, and team-building abilities.
• Excellent communication and customer service skills.
• Experience with CRM reporting, analytics, and performance metrics.
• Strong understanding of digital marketing, internet leads, and lead generation.
• Organized, detail-oriented, and able to thrive in a fast-paced environment.
• Bilingual (English/Spanish) is a plus.
• Valid driver's license with a clean driving record.

Compensation and Benefits

• Compensation: $6,000–$12,000 per month (based on experience and performance)

Benefits include:

• Medical, Dental, Vision and Life Insurance
• 401(k) with Match
• Paid Vacation
• Flexible Schedule
• Employee Discount Program
• Referral Bonus Program
• Career Advancement Opportunities
• Paid Training

Why Kunes Lakes Chevrolet?

At Kunes Lakes Chevrolet, we're committed to building a culture of excellence, teamwork, and customer satisfaction. We invest in our employees, promote from within, and provide the tools, technology, and support needed for long-term success.

If you're ready to take your automotive career to the next level and lead a high-performing BDC team, apply today!

Kunes Auto Group is an Equal Opportunity Employer