Business Development Center (BDC) Manager

Build the Team That Drives the Dealership | Earn Up to $150,000+ | Family-Owned Since 1929

Great Dealerships Aren't Built on Leads.

They're Built on Lead Conversion.

Every month, Farris Jeep Chrysler Dodge Ram generates more than 1,000 customer inquiries from people actively looking to purchase a vehicle.

We're looking for an exceptional BDC Manager who can build a culture of urgency, accountability, and world-class customer communication.

This isn't simply a management position.

It's an opportunity to lead one of the most important departments in our dealership and directly influence the success of our entire sales operation.

Why Farris?

Family-Owned for Nearly 100 Years

At Farris, you'll never feel like you're managing from inside a corporate playbook.

As a family-owned dealership, we believe great leaders deserve the freedom to lead.

You'll work directly with ownership and executive leadership who are committed to helping you build a high-performing department.

We move quickly, invest in our people, and reward results.

Opportunity Is Everywhere

We don't struggle with generating opportunities.

Our challenge is making sure every opportunity receives an exceptional customer experience.

You'll lead a department responsible for:

• Over 1,000 customer inquiries every month
• Internet leads
• Phone opportunities
• Text conversations
• Website chat inquiries
• Appointment scheduling
• CRM follow-up
• Customer re-engagement

The opportunity already exists.

We're looking for someone who knows how to maximize it.

What You'll Lead

As BDC Manager, you'll be responsible for building a team that creates exceptional first impressions and consistently delivers results.

Your responsibilities include:

• Recruiting, coaching, and developing Business Development Representatives
• Driving appointment-setting performance
• Improving lead response times and customer engagement
• Monitoring CRM activity and process compliance
• Coaching phone, text, and email communication
• Tracking conversion metrics and identifying coaching opportunities
• Creating accountability through daily performance management
• Partnering with Sales Managers to improve appointment-to-sale conversion
• Continuously improving customer experience and lead conversion processes

Success in this role is measured by the performance of the team you build.

Who We're Looking For

We're searching for a proven leader with experience in automotive BDC, internet sales, inside sales, customer success, or high-volume lead management.

The ideal candidate has:

• Experience leading and developing teams
• Strong CRM knowledge
• Excellent communication and coaching skills
• A passion for accountability and continuous improvement
• Process-driven leadership
• High energy and positive attitude
• Strong analytical and organizational skills

Automotive dealership experience is strongly preferred.

Leadership ability is essential.

Compensation

Top Managers Earn Up to $150,000+ Per Year

We offer:

• Competitive compensation plan
• Performance bonuses
• Strong executive support
• Career advancement opportunities
• Long-term stability
• A dealership committed to continuous growth

Your success is measured by the growth of your people and the results they produce.

Benefits

• No Sundays
• Medical, Dental & Vision Insurance
• Company-matched 401(k)
• Paid vacation
• Paid professional training
• Employee discounts

Help Build Something Exceptional

At Farris, our mission is simple:

Provide the common man safe and reliable transportation.

That mission begins with the very first interaction a customer has with our dealership.

As BDC Manager, you'll help create the systems, culture, and leadership that turn inquiries into appointments, appointments into customers, and customers into lifelong advocates for the Farris family of dealerships.

If you're ready to build a high-performing team, develop future leaders, and make a measurable impact on one of East Tennessee's fastest-growing dealerships, we'd like to have a confidential conversation.

Apply today. All inquiries will be handled with complete confidentiality.