Technical Business Analyst (AI & Automation Solutions)

Key Responsibilities:

• Engage stakeholders across Property, Hospitality, Healthcare, Corporate Services, and other business functions
• Facilitate workshops and discovery sessions to identify AI and automation opportunities
• Understand business challenges, pain points, and operational workflows
• Gather, analyse, and document business and functional requirements
• Analyse existing workflows and identify areas for improvement
• Develop future-state processes leveraging AI and automation technologies
• Recommend appropriate solutions using Microsoft AI platforms
• Create business cases, user stories, process maps, and functional specifications
• Conduct demonstrations, training sessions, and user enablement workshops
• Support AI governance and best-practice adoption
• Measure solution effectiveness and business outcomes
• Help drive organization-wide AI literacy and innovation culture
• Coordinate with internal IT teams, business users, and technology partners
• Participate in solution design, testing, deployment, and rollout activities

Requirement:

• Degree in Information Technology, Information Systems, Computer Science, Business Information Systems, or related disciplines
• 5+ years of experience as Business Analyst, System Analyst, Technical Consultant, or related role
• Proven experience in business requirement gathering and stakeholder engagement
• Experience in process improvement, digital transformation, or enterprise technology projects
• Strong understanding of business workflows and operational processes
• Experience in Microsoft 365 Copilot, Google Gemini / Notebook LM and related AI Technology
• Experience in Microsoft Copilot Studio, AI Chatbot, or Automation Projects
• Experience in Prompt Engineering, RAG (Retrieval Augmented Generation) or AI use-case development
• Experience in Low-code/no-code solutions