- Location
- Remote - Ontario - 37.5, Canada
- Type
- Full-time
- Department
- IT
- Seniority
- Internship
- Source
- Workday
Description
Documentation Development
- Create and maintain technical documentation for customer-built software applications.
- Develop user guides, administrator guides, installation instructions, release notes, and knowledge base articles.
- Document business workflows, system processes, and application functionality.
- Create process flows, diagrams, screenshots, and other supporting materials.
- Standardize documentation using approved templates and style guides.
Collaboration
- Interview developers, analysts, testers, and business users to gather information.
- Attend project meetings and software demonstrations to understand application functionality.
- Work with development teams to document new features and enhancements.
- Review documentation with stakeholders for accuracy and completeness.
Documentation Maintenance
- Update documentation as software changes are implemented.
- Ensure documentation remains current, searchable, and easy to understand.
- Organize content within document repositories, wikis, and knowledge management systems.
- Track version history and document revisions.
Quality Assurance
- Proofread and edit content for clarity, grammar, consistency, and accuracy.
- Verify technical information through testing or validation with subject matter experts.
- Ensure documentation follows company standards and best practices.
