- Salary
- $44k – $73k/yr
- Location
- Leesburg, VA, VA, US
- Department
- Customer Service
- Experience
- 1+ years
- Education
- High School
- Source
- GovernmentJobs
Description
Loudoun County Department of Family Services seeks a dedicated, professional candidate for its Customer Services Specialist role. The successful candidate will join the Customer Services Unit and the diverse department that envisions better health, safety, and well-being for all. The Department supports individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.
You will report to the Customer Services Center Supervisor and work from both Leesburg and Sterling locations. This is a full-time position that may require you to work beyond the normal 8:30 a.m. to 5:00 p.m. workday, including nights, weekends, and holidays. You may also be required to work at alternate worksites and handle crisis situations that involve making decisions about people, resources, and property.
The successful candidate will:
- Connect with others effortlessly and communicate in a professional manner.
- Establish and maintain effective working relationships.
- Demonstrate dependability and work effectively in a fast-paced, structured environment.
- Demonstrates proficiency in Microsoft Office and experience using data systems and multi-line phone systems.
- Maintain strong organizational skills.
- Maintain confidentiality and demonstrate empathy and respect.
We encourage those who have lived experience with a program within the Department of Family Services to apply for this position.
High School diploma or equivalent and two (2) years of related work experience in a clerical position involving contact with the public and working with automated systems or equivalent combination of education and experience.
Preferred:Bilingual in English and Spanish.Employment is contingent upon the successful completion of criminal background, CPS, credit, and DMV checks. Valid driver’s license and good driving record required (driving records may be reviewed annually for continued qualification).
Skills
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