- Location
- Daerah Istimewa Yogyakarta, ID
- Type
- Contract
- Department
- IT
- Education
- Bachelor
- Closing date
- Today
- Source
- iCIMS
Description
Overview
Customer Succes Specialist
Responsibilities
- Handle Customer Inquiries by Chat, Email and Social Media.
- Provide Customers about Product and Service Information.
- Identify and Escalate Priority Issues.
- Documenting All Call Information According to Standard Operating Procedures.
- Updating customers profile into computer.
- Conduct customer surveys to ascertain level of customer service.
Qualifications
- Educational Background: Bachelor's Degree in Economics / Finance / Computer Science / Accounting / Business.
- Minimum IPK 2,75
- Have experience as CS in handling customers through digital media such as live chat and or social media for a minimum of 1 year.
- Willing to work in Shifting Schedule including weekend and Public Holiday.
- Difable people are welcome (as long as can see. communicate by spoken, and typing on computer).
Skills
Customer Service