Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Microsoft 365
Good to have skills : Microsoft Teams Infrastructure
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education



Role Description : Migrate, manage and support user O365 Teams. Must have Skills : Microsoft O365 Teams Good to Have Skills : Instant Messaging, Presence Job Requirements :

Key Responsibilities : Experience with O365 Teams administration concepts, client configurations and Active Directory ID management Experience with managing user tickets related to user chat setup, chat archiving setup Experience using a broad range of vendor tools for system deployment, testing, migration, monitoring, and debugging Previous experience of on-premise Skype to O365 Teams migrations Provide input for modification of procedures and documentation used for problem resolution and day-to-day maintenance . Professional Attributes : - ITIL - Excellent communication skills

Educational Qualification: BE, Btech

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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