Business Manager, Operational Due Diligence & Outsourcing (AIA Investment Management)

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Join us as Business Manager, Operational Due Diligence & Outsourcing at AIA Investment Management!

We are seeking a Business Manager to partner closely with Investment, Operations and Corporate Support teams to drive continuous improvement across AIAIM’s operating model. This role is responsible for identifying process inefficiencies, enhancing operational controls, and strengthening operational due diligence (ODD), outsourcing governance and risk oversight capabilities. Acting as a trusted internal consultant to AIAIM Management, you will assess, redesign and implement practical process improvements that enhance operational resilience, efficiency and business effectiveness.

The successful candidate will work collaboratively with cross-functional stakeholders and coordinate with Group level on broader strategic initiatives to ensure appropriate visibility, alignment and awareness of changes impacting AIAIM. While the role is not focused on managing large-scale projects, it will lead and support targeted improvement initiatives, partnering closely with business teams to deliver incremental yet meaningful enhancements that strengthen operational excellence and support AIAIM’s strategic objectives.

Responsibilities

Tactical & Operational Support

• Conduct process mapping, gap analysis, and root cause reviews across Investment, Operational and Support functions.
• Recommend and implement process enhancements to improve efficiency, reduce risk, and support audit readiness.
• Support COO Office in preparing operational risk and control updates for internal governance forums.
• Coordinate small-scale initiatives or process pilots within the Investment, Operational and Support functions.
• Track operational performance metrics under the purview of AIAIM COO Office.
• Support internal AIAIM communications from the COO’s office to ensure consistent messaging across teams
• Support the COO in talent development initiatives and succession planning in collaboration with HR.
• Support the COO in Contract Ownership to help maintain and enhance vendor and stakeholder relationships and in support Strategic Partnerships Programme.
• Monitor and track progress of business plans and KPIs
• Coordinate management meetings, track action items, and ensure timely follow-up. 

Executive Communications & Reporting

• Prepare briefing materials, presentations, and reports for internal and external stakeholders (e.g., ExCo, Board, regulators). 
• Develop and maintain dashboards, KPIs, and management reporting frameworks. 
• Act as liaison between the COO office and internal departments to ensure clear communication and alignment. 

Project & Change Management

• Support or lead special projects from an SME perspective and change management initiatives, including digital transformation and process optimization.
• Identify operational inefficiencies and drive improvements in coordination with key teams.

Governance & Risk Oversight

• Assist in coordinating audit, compliance, and regulatory activities related to investment operations. 
• Ensure adherence to internal control frameworks, operational risk practices, and governance standards. 

Stakeholder Engagement

• Work closely with senior leaders across Investments, Group Office, Risk, Legal, Compliance, and Technology teams.
• Represent the COO’s office in cross-functional working groups or steering committees as needed.

Requirements

• At least 7 years of Management Consulting and/or Project Management 
• Strong understanding of private and public investment markets and end to end investment processes across front and back office.
• Excellent organizational, presentation and communication skills
• Ability to deal with and handle multiple and changing priorities.
• Project and change management experience.
• Independent and strong self-initiative.

Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way!

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Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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