Service Technician

This is a fantastic opportunity to develop your skills and experience by working as a Druck Service Technician. Druck is a global technology company that designs, develops, manufactures, and services high quality, accurate and reliable pressure sensors, instruments, and software. The Druck Service Technician will cover both product repair and calibration in our UKAS ISO17025 accredited laboratory. You will be responsible for investigating, diagnosing, and resolving instrument problems and failures, as well as performing calibrations to UKAS standard on various Druck products. Extensive training will be supplied in one or more of our areas of calibration, including pressure, electrical, mass, temperature, and humidity. The role requires handling of multiple tasks and providing updates on progress to leaders and/or customers. This role will be best suited for someone looking to develop technical expertise and grow alongside the Druck Service team.

Responsibilities: 

• Technical investigation of various products and rapid response to equipment failures
• Calibration of customer equipment in onsite calibration laboratory 
• Management of Accredited and Non-Accredited Calibrated reference equipment 
• Pre/Post checks on reference equipment 
• Ensure timely Calibration of reference equipment
• Operation of and adherence to procedures defined within the quality manual
• Support Internal & External audits of ISO17025 activities 
• Support the resolution of audit findings and non-conformances 
• Support addressing customer enquiries 
• Support scoping and progressing of longer-term improvements

Qualifications and experience: 

• Higher education qualification(s) or the equivalent technical job experience (3 years plus) with qualifications and/or experience in repair and/or calibration
• Basic experience/knowledge of electrical and electronics hardware
• Demonstrate problem-solving experience
• Demonstrate excellent interpersonal capabilities with the ability to prioritise multiple tasks
• Excellent verbal and written communication skills
• Independent and self-sufficient and able to work without close supervision. 
• MS Office including intermediate level MS-Excel and IT system literate 
• Process/software/instrument validation expertise would be an advantage 
• Familiarity with SAP or similar ERP system would be an advantage

Non-Negotiable hiring criteria: 

• Based within commutable distance to Groby, Leicester, UK.
• Proficient in English 
• This job is 100% onsite, flexible hours are available upon request (subject to Manager's discretion)