- Salary
- $19 – $28
- Location
- US-Georgia-East Point, United States of America
- Type
- Full-time
- Department
- Healthcare
- Education
- Associate
- Source
- Workday
Description
Job Description Summary
Patient Care Specialist (Full Time)Company: Vera Whole Health
Location: 3360 Shelby Lane, Suite 1030, East Point, GA 30344
Schedule:
Monday, Wednesday, Thursday, Friday: 8:00am–5:00pm
Tuesday: 9:30am–6:30pm
Pay Rate: $24/hr
Experience Required: 2+ years
EMR: Athena experience preferred
About the Role
We’re looking for a Patient Care Specialist (PCS) to join our East Point clinic. The PCS is the first point of contact for our patients—both in person and over the phone—and plays a key role in creating a welcoming, supportive experience. You’ll work closely with our clinical team to ensure patients receive excellent service and seamless care.
How will you make an impact & Requirements
What You’ll Do
Greet and welcome patients and visitors
Check patients in and out
Verify insurance and collect co‑pays
Schedule appointments and update patient information
Make daily outreach calls for appointment reminders
Answer multi‑line phones and follow urgent/emergent protocols
Handle medical records requests and general office tasks
Provide excellent customer service and help resolve patient concerns
Maintain confidentiality and follow HIPAA guidelines
Participate in team huddles and meetings
What We’re Looking For
2+ years of customer service or medical office experience
Strong communication and people skills
Ability to work in a fast‑paced clinic
Comfortable with multi‑line phones and EMR systems
Athena experience preferred
High attention to detail and strong problem‑solving skills
High school diploma or GED required; Associate degree preferred
Benefits
Medical, dental, and vision insurance
401(k)
13 paid holidays
Paid Time Off (PTO)
Compensation:
$19.00to
$28.50
