Scheduler

Description

Provides direct and indirect patient care in the Rural Health clinic. The employee in this position is primarily responsible for taking care of the administrative functions involved with scheduling appointments and answering phone calls from patients. May also be responsible for nursing care under the supervision of physicians, mid-level providers and clinical nursing manager. Establishes and maintains professional relationships with Physicians, Patients and all other hospital personnel. Meets the communication needs of the department staff and patient/family. Uses customer service principles and techniques to deal with patients calmly and pleasantly. Responsible for helping nursing staff complete Prior Authorizations (PA) and RQI’s for clinic patients as well as rooming of patients.

Requirements

QUALIFICATIONS

• High school diploma or GED

• Current certification as required by law

• Current BLS

• Previous experience in family practice nursing highly preferred

ROLE AND RESPONSIBILITIES

• Obtains physicians' schedules on an established schedule; enters each physician's schedule in the computer system.

• Schedules patient appointments called in by patients, physicians, and physicians' offices.

• Obtains patient demographic and insurance information, enters into computer system.

• Updates information in the computer system for return patients.

• Provides patient with any pre-appointment special instructions.

• Answers the telephone in a professional and polite manner, communicates information to appropriate staff.

• Provides patients with general information about the clinic, directions to the clinic, etc.

• Monitors Stand by Appointment list

• Ensures that scheduling updates (e.g., cancellations or additions) are input immediately

• Maintains a good working relationship within the department and with other departments

• Communicates with staff clearly and appropriately

• Communicates as needed with providers and other staff about any patient concerns/issues related to scheduling

• Supports and maintains a culture of safety and quality

• Performs other duties as assigned.

REQUIREMENTS

• Support CMH’s mission, vision, core values and customer service philosophy

• Adhere to the CMH Compliance Program

• Assures/maintains compliance with all accreditation, statutory and regulatory standards at the local, state, and federal levels

• Comply with all organizational policies

• Maintain current clinical certification(s) and competencies required to support clinical staff

• Demonstrate outstanding customer service/advocacy, professionalism and integrity

• Perform other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of general practice of medicine and medical terminology

• Standard diagnostic and medical equipment and instruments

• Knowledge of medical terminology, anatomy, physiology, and pathophysiology. Familiarity with health care systems, regulations, policies, and functions. Understanding of documentation standards.

• Knowledge of equipment, supplies, and materials needed for medical treatment. Understanding of basic laboratory procedures including preparation and screening.

• Knowledge of infectious disease management and control and safety standards.

• Skill in reading and following written and oral medical orders.

• Skill in initiating appropriate emergency procedures.

• Skill in handling a number of tasks simultaneously.

• Skill in performing blood draws preferred

• Ability to use manual dexterity to perform medical treatments.

• Ability to establish and maintain effective working relationships with coworkers and diverse patient populations.

• Ability to perform mathematical calculations for drug dosages.

• Skill in maintaining a clutter-free, organized exam and nursing area.

• Ability to respond in a flexible manner to changing workload or patient assignments.

• Ability to use department supplies and equipment in a cost-efficient, effective manner.

• Ability to analyze situations and respond appropriately

• Basic Microsoft computer skills or the ability to learn such skills.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

• Stressful environment

• Exposure to odors, blood, body fluids, and excrements, adverse environmental conditions and hazardous materials

• Pushing and pulling heavy objects

• Full range of body motion including handling and lifting patients

• Position requires moderate to moderate to heavy lifting and carrying 51-100 lbs.

• Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing

• Exposure to temperature and humidity changes

EQUIPMENT OPERATED

• Phone

• Computer

• Fax machine

• Scanner/Copier