Operations Coordinator

As part of the four-person Operations team, you will participate in the coordination of administrative, supply, and logistics flows between the distribution center, internal/external clients, and divisions, ensuring full visibility and daily follow-up of ongoing activities and events. 

Your main tasks will be as follows: 

Manage and coordinate all administrative processes related to sales operations :

• Oversee and follow up on customer orders from receipt to delivery 

• Maintain and update customer databases and sales and retail prices records 

• Collaborate closely with field sales teams and key stakeholders across divisions, regions and markets 

• Contribute to overall customer satisfaction by responding promptly to inquiries (phone and email) 

• Prepare sales reports and analyses for the department 

• Support the continuous improvement of administrative procedures 

• Participate in product launches in close collaboration with Marketing and Commercial departments 

• Support event coordination by adapting transport plan accordingly 

• Validate & codify intercompany and suppliers' invoices 

• Act as a point of contact for retail stores and boutiques 

• Process and invoice Purchase & sales orders 

• Track incoming goods and manage customs clearance and freight invoices 

• Plan and follow up on national and international logistics flows 

• Coordinate supply chain and logistics activities between markets and divisions, ensuring smooth communication and operational efficiency. Using KPi’s and dashboard 

• Manage and coordinate transfers, quality and aged stock flows (reverse logistics) 

• Guarantee daily visibility and monitoring of key events and activities across the three divisions (Fashion, Fragrances & Beauty, Watches & Fine Jewelry) 

• Demonstrate strong prioritization and stress management skills to ensure smooth execution in a dynamic environment 

• Manage, track and report leadtimes and freight costs

What you bring: 

• Client-oriented with a strong team spirit 

• Well-organized to efficiently track files and requests 

• Precise and rigorous in task execution 

• Pragmatic, structured, methodical, and proactive 

• Excellent interpersonal skills; able to work collaboratively to address both internal and external client needs 

• Strong service mindset, acting as the client's voice within the organization 

• Strong organizational skills and ability to manage priorities and stress effectively 

• Analytical and synthetic thinker, able to step back and maintain an overview of all processes 

• Able to ensure daily operational visibility and event follow-up across all three divisions 

Your profile: 

• Master's degree from management/engineer School or equivalent in Supply Chain 

• Minimum 3 years of relevant professional experience 

• Native French speaker 

• Good command of English (minimum B2 level) 

• Proficiency in Spanish & Portuguese is an asset 

• Excellent command of standard IT tools 

• Strong analytical skills and ability to work effectively with Excel data 

• Experience with ERP systems (Microsoft Dynamics AX is a plus) 

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.