- Location
- PER - Islamabad, PK, Pakistan
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Design
- Source
- Workday
Description
About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
Company Overview
Ibcos Computers Ltd is the UK’s leading provider of Dealership Management Software to the Agricultural, Construction and Ground Care industries. We help Dealerships manage all areas of their business operations from parts and service, through to sales and finance, with innovative solutions to achieve their business objectives.
Job Overview
The UX/UI Designer will be responsible for designing intuitive, scalable, and high-performing user experiences for a modern AI enabled SaaS Dealer Management Platform. You will shape how customers interact with our platform, translating complex dealer workflows into simple, efficient, and visually engaging digital experiences. The role combines user experience (UX) research, flows, usability with user interface (UI) visual design, interaction patterns, and design systems.
Working closely with Product Managers, Engineers, and stakeholders, using an AI driven approach, you will ensure our platform delivers best in class usability, adoption, and customer satisfaction.
Key Responsibilities
Conduct user research to understand workflows, behaviours, and pain points across dealer operations
Identify opportunities where AI can augment or automate user tasks
Develop user personas, journey maps, and behavioural insights that include human-AI interaction scenarios
Analyse how users interact with both traditional UI and AI-driven features
Define user journeys, workflows, and information architecture
Design hybrid workflows where users collaborate with AI systems (e.g. recommendations, predictions, automation triggers)
Translate requirements into user flows, wireframes, and interaction models
Simplify complex business processes (e.g. service workflows, inventory, financials) into intuitive experiences
Produce high-quality UI designs including layouts, components, and design specifications
Ensure consistency across the platform through design systems and style guides
Create accessible, responsive, and modern interfaces aligned to brand standards
Using AI, create low- and high-fidelity prototypes to validate concepts quickly
Conduct usability testing and iterate based on user feedback
Partner with product teams to test assumptions and refine experiences
Work closely with Product Managers, Developers, and stakeholders to align design with business goals
Participate in backlog refinement, sprint planning, and design reviews
Ensure seamless handoff and implementation of designs
Contribute to sprint planning and iterative delivery cycles
Continuously refine designs based on real-world feedback and usage data
Actively participate in stand-ups, reviews, and retrospectives
Monitor UX metrics (e.g. adoption, completion rates, churn drivers)
Stay current with UX/UI trends, tools, and SaaS best practices
Drive improvements in onboarding, usability, and overall customer experience
Qualifications Required
Educated to Degree standard or equivalent and/or have equivalent work experience.
A portfolio demonstrating UX/UI thinking, design process and visual design skills, developed through academic work, personal projects and/or early professional experience.
Experience Required
Experience designing B2B and B2C SaaS applications
Experience of conducting research, journey mapping and usability testing
Producing prototypes using AI tools
Maintaining a style guide to enforce UI/UX consistency across a suite of applications
Familiarity with design and prototyping tools such as Figma
Understanding of design systems, accessibility and responsive design
Working knowledge of modern front-end UI implementation patterns, including familiarity with at least one CSS framework (e.g. Bootstrap, Tailwind CSS, Foundation).
Awareness of component-based JavaScript frameworks (e.g. React, Vue, Angular), and how design decisions translate into reusable UI components.
Strong attention to detail.
Clear written and verbal communication skills including experience of communicating with customers.
Comfortable working in an evolving, experimental AI-driven environment
Ability to work independently on defined tasks within a collaborative, cross‑functional team.
Suitable for someone who
Interested in AI and understand how it can be used to shorten the design and feedback loop.
Has worked on UX/UI design in a previous role
Is curious about front-end implementation and is enthusiastic for collaborating with engineers to turn designs into production-ready interfaces.
Enjoys solving usability problems and iterating designs based on feedback.
Is comfortable working closely with Product and Engineering colleagues.
Takes ownership of defined design tasks and follows them through to delivery.
Exciting Benefits we offer:
- Market-leading Salary
- Medical Coverage – Self & Dependents
- Parents Medical Coverage
- Provident Fund
- Employee Performance-based bonuses
- Home Internet Subsidy
- Conveyance Allowance
- Profit Sharing Plan [Tenured Employees Only]
- Life Benefit
- Child Care Facility
- Company Provided Lunch/Dinner
- Professional Development Budget
- Recreational area for in-house games
- Sporadic On-shore training opportunities
- Friendly work environment
- Leave Encashment
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
