Preferred Customer Service Agent

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary
This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.

Responsibilities:

• Builds and maintains relationships with related internal functions (i.e., Billing, Delivery Information and Operations).
• Analyzes and resolves Preferred account issues.

Qualifications:

• Strong oral and written communication skills
• Strong problem solving skills
• Previous customer service experience - Preferred

Employee Type:
 

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.