Customer Service Analyst (French/German preferred)

## Client Service Officer – Global Commercial Cards

## Citi Treasury & Trade Solutions | Global CitiService Card Services

## About Citi

At Citi, we are more than a bank — we are a global force connecting millions of people, businesses, and institutions across 160+ countries and jurisdictions. With one of the world's most expansive financial networks, Citi is uniquely positioned to help the largest corporations, governments, and organizations navigate the complexities of a dynamic global economy. Our reach is unmatched, our impact is real, and our ambition is bold.

Joining Citi means becoming part of a diverse, high-performing team that is laser-focused on one mission: delivering faster, simpler, and smarter solutions in every client interaction. We are a place where curious, driven, and globally-minded professionals thrive — where your work touches some of the most influential companies in the world, and where every day brings a new challenge worth solving. If you are energized by the idea of managing relationships with leading global corporations, building an international network, and making a measurable impact, Citi is where your career takes flight.

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## The Opportunity

We are looking for a highly motivated, results-driven Client Service professional who is ready to take ownership of a dynamic portfolio of some of the largest and most prestigious corporate clients in the world. This is not just a service role — it is a career-defining opportunity to position yourself at the intersection of global finance, client strategy, and innovation.

As a Client Service Officer within Citi's Commercial Cards organization, you will be a trusted advisor and single point of contact for world-class organizations, solving complex challenges, building lasting partnerships, and delivering the kind of seamless, high-impact service experience that sets Citi apart. This is a fast-paced, high-visibility role within a globally connected team where ambition is rewarded, collaboration is celebrated, and no two days look the same.

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## What You'll Do

• Own the client relationship — serve as the dedicated single point of contact for a portfolio of high-profile corporate clients and internal partners, building deep, trust-based partnerships through regular engagement, proactive communication, and strategic support.
• Drive issue resolution with urgency and precision — identify, investigate, and resolve client issues efficiently, ensuring every interaction reflects Citi's commitment to delivering a frictionless client experience.
• Be proactive, not reactive — keep clients informed of relevant developments including system updates, market events, and resolution progress, demonstrating the transparency and accountability that world-class clients expect.
• Leverage data to drive outcomes — conduct meaningful analyses to understand client needs, uncover trends, and recommend solutions that deliver real value.
• Cultivate and grow your portfolio — develop and expand client relationships through regular touchpoints, strategic calls, and face-to-face engagement, positioning yourself as an indispensable partner to your clients' programs.
• Expand your global footprint — collaborate cross-functionally with teams across regions, building a powerful internal and external network within one of the world's most connected financial institutions.
• Champion risk awareness and ethical leadership — apply sound judgment in all business decisions, uphold Citi's compliance standards, and proactively escalate and manage control issues with transparency and integrity.

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## What We're Looking For

We want people who are hungry to grow, bold enough to lead, and passionate about delivering excellence. The ideal candidate brings:

• 2-4 years of relevant experience; a background in customer service, client relations, or financial services is a strong advantage.
• An entrepreneurial mindset — someone who takes initiative, thrives under pressure, and constantly looks for ways to improve.
• Exceptional communication skills — clear, concise, and confident in both written and verbal interactions with senior client stakeholders.
• Strong analytical and investigative instincts — the ability to dig into complex problems, identify root causes, and present well-reasoned solutions.
• A natural relationship builder — demonstrated ability to develop trust with clients, influence outcomes, and inspire confidence across all levels of an organization.
• Comfort operating in ambiguity — a proven track record of delivering high-quality results with limited supervision in a fast-moving, team-driven environment.
• Technical proficiency — comfortable navigating systems, tools, and platforms to support day-to-day client management.
• A global perspective — an enthusiasm for cross-cultural collaboration and a genuine interest in working across international markets.
• Multilingual — French and/or German preferred.

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## Education

• Bachelor's degree or University degree (or equivalent professional experience).

What we can offer you

By joining Citi Poland, you will not only be part of a business casual workplace with a hybrid working model (2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Paid Parental Leave Program (maternity and paternity leave); A supportive workplace for professionals returning to the office from childcare leave

• Award-winning pension plan,​ multisport, holiday allowance

• Private Medical Care Program, Group Life Insurance

• Consideration for annual discretionary bonus

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance

• Career progression opportunities across geographies and business lines; Mentoring Programs

• Socially active employee communities with diverse networking opportunities

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Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-AM14

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## Job Family Group:

Customer Service

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## Job Family:

Institutional Customer Service

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## Time Type:

Full time

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## Primary Location Full Time Salary Range:

85 870,00 zł - 135 730,00 zł

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## Most Relevant Skills

Please see the requirements listed above.

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## Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.