Studio Manager

Description

Be fit. Change lives. Have fun.

Here at Orangetheory Fitness we create exciting and rewarding experiences for our team members that are motivated,

career driven, and fitness-minded who want to improve themselves and their future. We are currently looking for a Studio

Manager keen on driving sales and operational excellence to provide leadership and daily direction within our studios, while

promoting the benefits behind this science-based, full-body group workout.

The Studio Manager is someone who is task-oriented and willing to be held accountable. Who will look everyone who enters

the studio — members, employees, visitors — in the eye, call them by name, and make time for them. Who can motivate a

sales team. Who listens. Who likes to stay fit and to have fun!

Why work for Orangetheory Fitness?

• WORKOUT FOR FREE!
• Monthly Bonuses
• PTO & Holiday Pay
• Medical/Dental/Vision, Life, STD, and Other Benefits
• 401k with Matching
• Paid Training
• Growth Opportunities
• Employee Recognition Program
• Fitness Casual Dress Code
• Free Classes for Family/Friends

Studio Manager Responsibilities:

• Responsible for overseeing the sales process and systems
• Manage and exceed all Orangetheory sales and operational budgets
• Responsible for meeting performance metrics (KPIs), revenue, ordering, inventory, payroll, cost controls and facilities maintenance
• Lead and coordinate initial and ongoing sales drivers (studio events, community outreach)
• Manage, coach, and develop all staff by modeling all studio activities through self-involvement (lead by example)
• Train, mentor and evaluate the performance of all employees for ongoing success and future growth
• Responsible for monthly 1:1s and annual staff performance reviews
• Ensure compliance and adherence of Orangetheory business policies for daily studio operations
• Monitor the hiring and scheduling of all studio staff
• Develop a high energy culture through contests and incentive-based motivation
• Responsible for 30-60-90 and annual OTF staff performance reviews
• Ensure that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries (general and sales related), Guest Registration, delinquent account procedures, customer care calls, change requests and document scanning
• Provide and maintain the highest level of customer service, using effective decision-making to help resolve customer service issues

Requirements

• Proven sales leadership is required (3+ years)
• 3+ years of management experience, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
• Must pose a high caliber approach to coaching and staff development
• Must possess excellent leadership and management skills to create a positive, successful environment for staff and members
• Previous management experience in the health & fitness industry strongly preferred
• Strong work ethic, integrity, and professional demeanor
• Solid verbal and written communication skills
• Passion for health and wellness