Assistant Vice President, Business Resilience Operations

Our Company

Oaktree is a leader among global investment managers specializing in alternative investments, with more than $220 billion in assets under management. The firm emphasizes an opportunistic, value-oriented, and risk-controlled approach to investments in credit, equity, and real estate. The firm has more than 1,400 employees and offices in more than 25 cities worldwide.

We are committed to cultivating an environment that is collaborative, curious, inclusive and honors diversity of thought. Providing training and career development opportunities and emphasizing strong support for our local communities through philanthropic initiatives are essential to our culture.

For additional information, please visit Oaktree’s website at http://www.oaktreecapital.com/

Responsibilities

Supervise Personnel & Manage Business Resilience Operations 

• Lead the establishment of Oaktree’s Business Resilience Center of Excellence in Hyderabad in partnership with colleagues at Los Angeles Headquarters 
• In partnership with Human Resources, assist with recruitment and onboarding of multiple resources at Analyst and Senior Analyst level to build out Business Resilience Operations presence in Hyderabad
• Train and retain a motivated team of individual contributors capable of supporting dynamic diverse tasking
• Directly contribute to development of tier-based task workflows to ensure timely and accountable service delivery
• Manage Tier 1 and Tier 2 service tasking for Business Resilience Operations catalog items – directly fulfill Tier 2 tasks and escalate to Tier 3 according to protocols for specialized or sensitive requests

Service Delivery & Program Support Tasking

• Vendor Management – Risk assessments, risk escalation, due diligence, ongoing monitoring and issue management at direction of the Vendor Management Office (VMO) at Headquarters
• Business Continuity & Crisis Management – Support Business Impact Analysis (BIA), Business Continuity Plan (BCP), Crisis Management activation protocols, Hyderabad Site Crisis Management Team (SCMT) 
• Corporate Travel Program Administration – Corporate credit card fulfillments, corporate card audits and regular reporting of planned and completed business travel itineraries to inform internal management customers at direction of VP, Travel & Aviation at Headquarters
• Insurance, Records & Information Governance Administration – Fulfill certificate of insurance requests, administer logical access control requests and support retention review projects at direction of VP, Insurance, Records & Information Governance at Headquarters

Global Resilience & Security Operations Center (GRSOC) Enablement

• In partnership with Head of Corporate Security, establish GRSOC function in Hyderabad, ensuring 24/7 monitoring of open-source data sources and system sensors 
• Provide escalation and support to global colleagues responding to all-hazard incidents with impact to Oaktree’s office facilities, business processes, business travelers and physical security posture
• Conduct administrative tasks to inform broader OSINT collection, threat analysis, and reporting to relevant stakeholders
• Fulfill security service requests and monitor security system health
• Support regular audit and updates to processes and protocols to ensure readiness as the organization changes
• Produce access control reports for internal consumers of security systems data, audit access control data and monitor health of regularly scheduled reporting job

Administration and Continuous Improvement

• Administer Business Resilience Operations-related service catalogs in ServiceNow, processes and GRC platform to ensure efficient service delivery and data quality
• Consistently represent Business Resilience Operations in partnership with software platform owners, project managers, vendor partners and business analysts to drive improvement of service delivery and GRC technology
• Clearly define and maintain SLAs, performance metrics to SLAs and other reporting as required to keep management informed of service delivery performance while informing operational and strategic decision making
• Identify continuous improvement opportunities – articulate requirements for system/process enhancements and/or defects

Experience

• 9-14 years of business continuity, risk management, GSOC operations and/or relevant business resilience-related experience required
• Prior management/supervisory experience overseeing multiple individual contributors preferred
• Investment management and/or financial industry experience preferred
• Significant experience using ServiceNow a plus (ITSM, BCM, TPRM and/or GRC/IRM modules)
• Familiarity with relevant control frameworks a plus (ISO 22301, ISO 31030, ISO 27001)
• Relevant certifications a plus (PMP, GSOC, CBCP, CRMP)

Personal Attributes

• Outstanding individual initiative and self-starter
• Demonstrates non-linear thinking and have excellent written, verbal and interpersonal communication skills
• Thrives managing multiple competing tasks across disciplines
• Collaborates and leads with a strong sense of empathy, integrity and professionalism

Education

• Bachelor’s degree required.

Equal Opportunity Employment Policy

Oaktree is committed to diversity and to equal opportunity employment. Oaktree does not make employment decisions on the basis of race, creed, color, ethnicity, national origin, citizenship, religion, sex, sexual orientation, gender identity, gender expression, age, past or present physical or mental disability, HIV status, medical condition as defined by state law (genetic characteristics or cancer), pregnancy, childbirth and related medical conditions, veteran status, military service, marital status, familial status, genetic information, domestic violence victim status or any other classification protected by applicable federal, state and local laws and ordinances. This policy applies to hiring, placement, internal promotions, training, opportunities for advancement, recruitment advertising, transfers, demotions, layoffs, terminations, recruitment advertising, rates of pay and other forms of compensation and all other terms, conditions and privileges of employment. This policy applies to all Oaktree applicants, employees, clients, and contractors. Staff members wishing to report violations or suspected violations of this policy should contact the head of their department or Human Resources.

Equal Opportunity Employment Policy

Oaktree is committed to diversity and to equal opportunity employment. Oaktree does not make employment decisions on the basis of race, creed, color, ethnicity, national origin, citizenship, religion, sex, sexual orientation, gender identity, gender expression, age, past or present physical or mental disability, HIV status, medical condition as defined by state law (genetic characteristics or cancer), pregnancy, childbirth and related medical conditions, veteran status, military service, marital status, familial status, genetic information, domestic violence victim status or any other classification protected by applicable federal, state and local laws and ordinances. This policy applies to hiring, placement, internal promotions, training, opportunities for advancement, recruitment advertising, transfers, demotions, layoffs, terminations, recruitment advertising, rates of pay and other forms of compensation and all other terms, conditions and privileges of employment. This policy applies to all Oaktree applicants, employees, clients, and contractors. Staff members wishing to report violations or suspected violations of this policy should contact the head of their department or Human Resources.

For positions based in Los Angeles

For those applying for a position in the city of Los Angeles, the firm will consider for employment qualified applicants with a criminal history in a manner consistent with applicable federal, state and local law.