Head of Service Development – Unitas

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Head of Service Development - Unitas

Location: United Kingdom

The Role:

The Head of Service Development is a senior strategic role responsible for designing and delivering the future operating model of Apex Unitas.

The role focuses on building scalable, technology-enabled service capabilities to support growth across new products, jurisdictions, and client segments, while strengthening operational resilience, governance, and client outcomes.

Working closely with the Head of Apex Unitas, Head of Service and broader leadership team, this role is focused on driving larger change initiatives, technology development and implementation, and cross-functional transformation, complementing the continuous improvement of day-to-day operations.

The successful candidate will operate as an individual contributor (with no direct reports) and will be appointed as a Director of Apex Unitas Limited, taking on associated statutory and governance responsibilities.

Key Responsibilities:

Strategic Change & Transformation

• Lead delivery of the Unitas operating model transformation, supporting growth into new products, jurisdictions, and services
• Drive major change initiatives, including platform evolution, service expansion, and organisational design
• Reduce key person risk through standardisation, documentation, and scalable process design

Stakeholder Engagement

• Partner with the Head of Unitas and senior leadership to define and execute strategic priorities
• Work closely with the Head of Service to ensure alignment between transformation initiatives and BAU operations
• Influence and align stakeholders across Operations, Compliance, Product, and Technology
• Engage with key clients, counterparties, and Apex Group teams where required

Technology & Platform Development

• Support the design, build, and implementation of internal systems and workflow tools
• Act as a key bridge between business, operations, and technology teams
• Drive adoption of scalable platforms to improve data integrity, efficiency, and control

Service & Operating Model Development

• Design and implement scalable service models across the full client lifecycle
• Define clear ownership of onboarding, servicing, and asset lifecycle processes
• Support transition of activities into Operations where appropriate (e.g. AML, onboarding interactions)

Process Design & Delivery

• Lead redesign and standardisation of core processes as part of broader change initiatives
• Deliver end-to-end process improvements through structured project management
• Ensure changes are embedded effectively into BAU teams in partnership with Operations

Regulatory & Governance Frameworks

• Embed regulatory requirements (AML/KYC, client assets, investor protection) into service design and processes
• Enhance controls, governance, and oversight across evolving service delivery models
• Support regulatory change and ensure operational readiness

Skills Required:

• Significant experience in fund services, custody, nominee structures, investment platform operations, technology-enabled operating model transformation & private markets and alternative assets
• Proven track record in delivering change, transformation, or platform implementations
• Strong understanding of FCA-regulated environments, including AML, client assets, and investor lifecycle
• Experience working across operations, technology, compliance, and product teams
• Ability to translate business requirements into technology-enabled solutions and operational design
• Strong stakeholder management skills, with the ability to influence senior colleagues without direct authority
• Experience supporting new products, jurisdictions, or regulatory change initiatives
• Structured, delivery-focused approach with strong problem-solving capability

Key Result Areas:

• Delivery of a scalable, technology-enabled operating model aligned to growth strategy
• Successful implementation of key transformation and platform initiatives
• Improved efficiency, control, and consistency across core processes
• Enhanced client onboarding and servicing experience
• Stronger integration across Operations, Technology, Compliance, and Product
• Reduced key person dependency and improved operational resilience

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.