- Location
- Saline, MI, US
- Workplace
- Remote, Hybrid, Onsite
- Type
- Full-time
- Department
- Operations
- Education
- Bachelor
- Source
- ApplicantPro
Description
*This role is 100% onsite, no possibility for hybrid or remote work*
Internally this role's offical title is Customer Service Representative.
At MMI Engineered Solutions, we specialize in advanced plastic injection molding and engineered solutions for leading automotive and industrial customers. Our team is committed to delivering quality products, on time, at a competitive price. We're looking for a detail-oriented Customer Service Representative who thrives in a fast-paced manufacturing environment and enjoys building strong customer relationships. You will serve as the primary point of contact, working cross-functionally with production, scheduling, sales, and engineering to support customer satisfaction and operational excellence.
Key Responsibilities:
- Serve as the primary point of contact for assigned customers, ensuring exceptional service and overall customer satisfaction.
- Manage customer orders from receipt through shipment, ensuring accuracy within DELMIAWorks (formerly IQMS) ERP.
- Review daily EDI and manual orders, monitor sales order backlogs, and resolve order discrepancies.
- Coordinate with Production Scheduling to align manufacturing with customer delivery requirements.
- Maintain customer web portals, shipping requirements, routing guides, labeling specifications, and compliance documentation.
- Keep customers informed of order status, delivery schedules, delays, and changes to commitments.
- Support new product launches by setting up customer and item information within ERP, EDI, and inventory systems.
- Monitor finished goods inventory and recommend inventory adjustments to support customer demand.
- Track and report customer service performance metrics, including on-time delivery and sales order backlog.
- Troubleshoot EDI processing issues and serve as the primary contact with the EDI provider.
- Work closely with Sales, Production, Shipping, and Product Launch teams to ensure customer expectations are met.
- Support continuous improvement initiatives by identifying process improvements and implementing effective solutions.
- Assist with maintaining customer service procedures and contingency plans.
Required Qualifications:
- Bachelor's degree in Business Administration, Supply Chain Management, or a related field, or a minimum of five years of relevant experience.
- Customer service experience in a manufacturing or automotive environment preferred.
- Experience working with ERP systems for customer setup, order management, and shipping processes.
- Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong attention to detail and problem-solving abilities.
- Self-motivated with the ability to work independently while collaborating across departments.
- Experience with OEM EDI (X12 and EDIFACT formats) is preferred.
- Experience with DELMIAWorks (IQMS) ERP is a plus.
- Familiarity with OEM customer portals such as Stellantis, Ford, GM, PACCAR, Mack/Volvo, or International Truck is a plus.
Work Environment & Expectations:
- Primarily office-based with occasional time spent in the manufacturing environment and shipping department
- Requires moderate walking and standing while supporting cross-functional operations.
- Must be comfortable working in a manufacturing environment with exposure to noise and varying temperatures.
Why work at MMI?
- A rich Benefits Package including Medical, Dental, Vision, Long and Short-Term Disability (Company Paid), a robust Wellness Program, tuition reimbursement, and a 401(k) Retirement Plan with matching.
- Vacation and Sick Time
- Up to Ten (10) paid holidays (including one diversity holiday)
- Perfect Attendance and Employee Referral Bonus opportunities (up to $200 per referral)
- Opportunities for growth and job training, for energetic, career-minded individuals.
- Located in Saline, MI just minutes from Planet Fitness, Emagine Saline, and hundreds of local businesses!
Who we are:
MMI is a plastic injection molding and engineering solutions provider headquartered in Saline, Michigan, with offices in Troy, Warren, and Monterrey, Mexico. We specialize in delivering engineering solutions for advanced composites and engineered resins across diverse industries.
Our mission is to Deliver a Quality Product, On Time, at a Competitive Price.
We are committed to fostering an inclusive, welcoming workplace where innovation thrives and collaboration is at the heart of everything we do.
Join our team and play a key role in delivering operational excellence and dependable service to our customers.
MMI Engineered Solutions is an equal opportunity employer
