Quality Control Technician (QC Technician)

Description

Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. With locations that span across the US, Canada, the UK and parts of Europe, we’ve made it our mission to increase access to healthcare services for patients worldwide. We believe that it starts with reducing healthcare costs and empowering medical professionals to make smarter decisions for their healthcare business. As employees of Probo Medical, we focus on building quality relationships with customers, by empowering our teams to solve problems together and creating long-lasting relationships with our customers. If you have a passion for healthcare and share our common goal to help increase patient access to affordable, high-quality products and services, we encourage you to apply!

The Quality Control Technician is responsible for evaluating ultrasound probes to determine functionality, imaging quality, and repair requirements. This role involves testing probes on ultrasound systems, identifying imaging artifacts, and documenting findings to support repair decisions and sales processes. The technician works closely with internal teams to ensure accurate assessments and helps maintain quality standards for refurbished equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Evaluate ultrasound probes on ultrasound systems for functionality and imaging quality.
• Optimize ultrasound system settings for test result accuracy.
• Determine if image artifacts exist in 2D, Color Doppler and/or CW modes.
• Interpret "First Call" diagnostic reports for quality conformance and repair needs.
• Partial disassembly of a transducer to determine repair requirements.
• Determine grade of ultrasound probes based on established standards.
• Work with internal resources to determine what repairs can be accomplished.
• Input evaluation findings and photos into database and communicate to the sales team
• Maintain a clean and organized workspace.
• Aid in the training of other employees in new or existing procedures.

Requirements

Required Education and Experience: 

• High School Diploma/GED or a minimum of 2 years of related experience to work activities or equivalent combination of education and experience. 
• 1-3 years of hands-on experience working with medical devices or mechanicals/electronics 
• Ability to interpret ultrasound images and translate issues into operational direction and documentation. 
• Electromechanical knowledge
• Ability to work within Probo's internal MRP system (Salesforce).
• Possess a high level of patience, attention to detail and adaptability.
• Self-starter able to work independently without much oversight.
• Excellent oral/written communication skills.
• Basic knowledge of personal computers and ability to work with common office suite software.
• Ability to manage difficult situations and work well with employees and customers.
• Ability to prioritize work and effectively communicate timeline and workload.
• Read, write, and speak English fluently.

Preferred Education and Experience: 

• Ultrasound experience preferred.
• Electronics degree or experience preferred.
• 2+ years working in a Quality Control and/or regulated environment preferred.

TRAVEL REQUIREMENTS 

• No travel requirements specified

WORK ENVIRONMENT  

The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Monitor the typical office/field safety and environmental conditions within the designated facility and report deficient conditions if needed in accordance with the PROBO Safety Manual. 

The physical and mental requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Use of both hands and fingers with dexterity.
• Must be able to work in a seated position while using a computer for 8hrs/days.

Equal Opportunity Employer/Vet/Disabled.  

 #Wehirevets