Manager, Global Product Support Engineer (Thin Film/ Wet Clean EQ)

The Manager, Global Product Support (GPS) Engineer leads a team responsible for providing world-class technical support for new and existing products deployed at customer sites worldwide. This role serves as a critical bridge between customers, engineering, product development, quality, reliability, and field service organizations to ensure successful product introduction, rapid problem resolution, and continuous improvement throughout the product lifecycle. The successful candidate will drive customer satisfaction by resolving complex technical challenges, influencing product design improvements, and establishing service strategies, training programs, and best practices for global field organizations.

Key Responsibilities

• Engages with customers at a working level to solve High Value Problems affecting customer's ability to achieve technology milestones.
• Manages small GPS team or program providing highly visible customer support through the performance of on-site installation, as well as any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Ensure legacy corrective actions and Lessons Learned are captured in New Products design intent. Contribute to the FMECA process.
• Align with Global Technical Training (GTT) on overall training plans for new products, train the trainers.
• Participate in Engineering Design Reviews
• Develop new procedures and Best Known Methods (BKMs) to service new products.
• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues
• Drive resolution of key issues with Engineering. Own beta site test plans and reporting

Requirements

• Bachelor's degree in Engineering or related technical discipline.
• 8+ years of semiconductor capital equipment, product support, field service, or engineering experience.
• Strong understanding of Vacuum chambers used in PVD or CVD, wet cleans products as well as hands-on skills in Electro mechanical semiconductor assemblies.
• Prior people leadership or technical team management experience.
• Strong problem-solving, root cause analysis, and stakeholder management skills.
• Experience supporting New Product Introduction (NPI) and customer-facing technical programs.

Work Location

• Science Park II (Moving to Tampines starting from Apr 27)

## Qualifications

### Education:

Bachelor's Degree

### Skills

### Certifications:

### Languages:

### Years of Experience:

7 - 10 Years

### Work Experience:

## Additional Information

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### Shift:

Day (Singapore)

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### Travel:

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### Relocation Eligible:

No

### Referral Payment Plan:

None

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.