Director of Rooms

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

Fantastic opportunity to join our Leadership Team as Director of Rooms for our 400 room, four-diamond Royal Sonesta Boston hotel located steps from the Charles River in Cambridge, just minutes from downtown Boston.

What you’ll be doing

We seek a Guest Focused Leader who thrives in a bustling environment, welcoming the challenge and complexity of working within a large enterprise. You thoroughly understand rooms operations and you want to grow, taking your career to the next level. As Director of Rooms with Royal Sonesta Boston, you will have the opportunity to apply what you know, strengthen as a leader, and increase your understanding of hotel operations. 

As Director of Rooms, you will:

• Oversee rooms and related area operations, including Front Office, Guest Services, and Housekeeping, to ensure a safe, comfortable environment for guests. Get out from behind the desk to observe guest experiences and staff interactions. Actively listen and transform problems into solutions, making it right for the guest and opening channels for associates.

• Build and foster a strong team. Create an environment that is engaging, where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.
• Keep a pulse on operational and financial performance. Actively participate in the budget process, and accurately forecast for optimal staff and supply levels, maximum flow-through, and exceptional guest experience.

As a member of the Executive Committee reporting directly to the General Manager, we seek a strong leader with a minimum of 5-7 years of Rooms Division Leadership experience. A four year college degree or equivalent education or experience is required, with four to five years experience in a related positions. To be successful in this role, you must be able to read, write, and verbally communicate effectively and professionally in English with associates, guests, and leadership. You must be able to deal with difficult situations and people, while exhibiting a consistent level of professionalism. You will regularly use a computer and different software. Knowledge of OPERA is a plus.

Anticipated Pay Range & Additional Job Information

$120k to $125k and is eligible for a bonus plan. The base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. 

Here’s a snapshot of what we offer: 

• Medical, Dental & Vision Insurance  

• Health Savings Account (HSA) with Company Match  

• 401(k) Retirement Plan with Company Match  

• Paid Vacation & Sick Time  

• Paid Parental Leave  

• Company-Paid Life Insurance  

• Company-Paid Short-Term & Long-Term Disability  

• Hospital Indemnity, Critical Illness & Accident Insurance  

• Educational Assistance  

• Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)  

• Additional Perks & Employee Discounts 
  
  

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.