Public Relations and Marketing Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A contemporary business hub with the highest standards of innovative hospitality. At the heart of Silicon Valley, experience a first-hand connection to the region’s tech legacy, sports and music venues and discover local adventures blended with artful sophistication. Four Seasons Hotel Silicon Valley brings an inventive approach to creative events, seasonal pop-up experiences, lifestyle facilities and culinary craftsmanship that culminate in the ultimate urban getaway.

Join Four Seasons Hotel Silicon Valley as the leader responsible for shaping the property's public image, guest engagement strategy, digital presence, and storytelling. This role offers a unique opportunity to drive awareness and revenue for one of the most dynamic luxury hospitality destinations in the heart of the world's innovation capital.

Located in the epicenter of global innovation, Four Seasons Silicon Valley serves a sophisticated mix of technology leaders, venture capitalists, luxury leisure guests, business travelers, and international visitors. This role presents a rare opportunity to create campaigns and partnerships at the intersection of luxury hospitality, technology, lifestyle, wellness, and culture.

This role is both strategic and hands-on, requiring a combination of planning, relationship management, content oversight, and direct execution.

Who will thrive here:

You are:

• A storyteller with commercial instincts.
• Equally comfortable presenting strategy to executives and hosting media guests.
• Passionate about luxury hospitality and guest experiences.
• Curious about emerging trends, technology, and consumer behavior.
• Able to balance creativity with accountability and performance analysis.

Professional Experience:

• Leadership experience in both public relations and marketing disciplines, ideally within luxury hospitality
• Proven ability to develop and execute integrated content strategies across paid, owned, and earned channels to deliver measurable outcomes and optimize ROI.  
• Skilled in managing agency relationships, including defining scopes, KPIs, and governance. 
• Experience in overseeing paid media and SEO strategies, interpreting performance dashboards, and partnering with agencies to optimize initiatives.  

Education: Bachelor’s degree in communications, Public Relations, Marketing, or a related field; or equivalent experience. 

Experience: Minimum 5 or more years of experience in public relations and marketing, including leadership responsibilities; luxury hospitality or related industry experience preferred

KEY ACTIVITIES

Strategic planning & performance:

• Develop and lead the annual PR and Marketing strategy and support channel plans aligned with commercial goals and property priorities.  
• Lead the creation and execution of the integrated marketing and communications calendar, including campaign plans, global brand initiatives, and on‑property activations and F&B promotions. 
• Identify and analyze seasonal trends, key moments, priority feeder markets, and target audiences to inform annual marketing and campaign planning. 
• Apply market intelligence, consumer trends, guest insights, and competitive analysis to guide positioning and data-driven decision-making. Adjust strategies as market conditions evolve. 
• Establish and monitor a local measurement framework (KPIs); track Property Scorecard metrics; conduct post-campaign analysis to inform future initiatives. 
• Maximize adoption of global brand initiatives and campaigns in local and feeder markets to showcase the property’s distinctive guest experiences. 
• Champion brand stewardship at the property level by ensuring consistent execution of brand guidelines with local relevance and adherence to governance processes. 

Public Relations and reputation management

• Maintain an up-to-date Press Room with media materials and property assets aligned to strategic narratives and brand standards.  
• Support the designated property spokesperson (GM) with strategic guidance, interview preparation, and media engagement facilitation. 
• Develop and execute an annual awards strategy aligned with brand priorities, overseeing submissions for hospitality, travel, lifestyle, culinary, wellness, and sustainability awards. 
• Maintain and activate a crisis communications plan, leading cross-functional messaging during issues to protect and enhance brand reputation.  
• Support community relations and Four Seasons for Good initiatives, ensuring alignment with brand values and local stakeholder expectations.  

Integrated Marketing and Digital Media

• Lead integrated marketing campaigns across paid, owned, and earned channels to drive reach, conversion, and aspiration, ensuring seamless orchestration and alignment with brand guidelines. 
• Define and activate the property’s unique positioning through compelling storytelling and creative expression in partnership with Global and Regional teams. 
• Manage production and coordination of property photo and video shoots to support brand storytelling, always-on content needs, and campaign priorities; maintain the property’s image and video library and usage rights.  
• Identify, evaluate, negotiate, and activate strategic brand collaborations, applying strong judgment and commercial acumen to ensure alignment with brand positioning, guest experience, and measurable commercial impact. 
• Develop and execute social media and owned-channel content strategies; create influencer and content creator programs (hosted stays, collaborations) to extend reach and engagement. 
• Interpret performance dashboards, monitor performance against targets and partner with agencies to optimize social and digital performance in real time (investment, content, targeting, cadence) based on insights. 
• Maintain and optimize owned web content across Four Seasons digital platforms, including the property website, landing pages and standalone restaurant websites, ensuring accuracy, compelling storytelling, and alignment with positioning, increasing organic search visibility and conversion goals. 
• Execute marketing initiatives for on-property activations and guest experiences aligned with brand positioning, including F&B promotions and campaigns, Spa, and seasonal offerings. 

Leadership and cross functional

• Lead, coach, and develop PR and Marketing team member; foster a culture of collaboration, continuous learning, and high-quality execution. 
• Build cross-functional partnerships with Operations, Sales, Revenue Management, and Finance to align messaging, experience delivery, and commercial priorities. 
• Collaborate with Regional and Corporate Commercial teams to integrate property initiatives into broader brand priorities and campaigns. 
• Act as a key strategic partner on property, ensuring communications efforts advance both brand equity and measurable commercial outcomes. 
• Serve as the property’s positioning champion, ensuring awareness, understanding, and engagement with the property’s positioning across all employees. 

Key Competencies

• Collaborative approach with skill in building solid relationships across property and external stakeholders  
• Strategic mindset combined with strong tactical execution capability   
• Creative thinking and ability to translate ideas into innovative campaigns that deliver measurable results  
• High level of organization with attention to detail and ability to manage complex projects  
• Financial acumen with expertise in budget management and negotiation 

Technical skills and knowledge

• Excellent written and verbal communication skills 
• In-depth understanding of affluent consumer behavior and luxury brand standards 
• Ability to interpret market intelligence and consumer insights to inform strategy and positioning 
• Expertise in integrated PR and marketing strategies across Paid, Owned, and Earned channels 
• Proficiency in reputation management and crisis communications 
• Proven ability to optimize paid media investments for ROI and conversion, including strategies to drive direct bookings 
• Strong creative judgment for evaluating visual and written content to ensure alignment with brand identity 

Success in this Role May Be Measured By:

• Growth in earned media value and media placements.
• Increase in share of voice within luxury hospitality markets.
• Improved social engagement and audience growth.
• Direct booking contribution from marketing activities.
• Website traffic and conversion performance.
• Awards and industry recognitions secured.
• Reputation score improvements and guest sentiment metrics.

What We Offer: At Four Seasons, people are our greatest asset. We invest heavily in leadership development, mentorship, internal mobility, and creating an exceptional employee experience where talent can thrive

• Annual Salary: $80,000 to $90,000 + Annual Incentive Plan
• 100% Medical, dental and vision insurance coverage.
• Holiday, Vacation and Sick leave coverage
• 401K participation with company matching program
• Complimentary stays and exclusive discounts at Four Seasons Hotels worldwide
• Excellent training and development programs and employee recognition events
• Complimentary employee meal per shift in our employee dining room
• Complimentary parking
• Complimentary dry cleaning for employee uniforms
• Career growth opportunities
• Complimentary hotel fitness center access
• Inclusive and diverse employee engagement & recognition events all year-round
• Full-time position (on-site) including some evenings, weekends, holidays and travels

Position: Department Head

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf