Principal, UX Designer

Position Summary...

What you'll do...

As a Principal UX Designer at Walmart, you will lead the development and enhancement of user experience strategies by conducting comprehensive research, user interviews, and usability testing. This role requires collaboration with cross-functional teams and stakeholders to translate insights into innovative design solutions that drive customer satisfaction and business value. You will oversee prototyping, interaction design, and visual design efforts while ensuring alignment with organizational goals. Your expertise will guide the creation of scalable, user-centered products that improve engagement and operational efficiency across Walmart’s digital platforms.
About the team:

The financial services and payments design team is part of Walmart’s Global Design organization, enhancing both consumer and associate experiences. We design how customers pay online and in-store by transforming complex processes into clear, intuitive interactions. We collaborate closely with engineering, product, and business partners, the team applies user-centered design principles, prototyping, and usability testing to deliver seamless experiences. Their work supports continuous improvement through research and cross-functional collaboration, ensuring solutions meet customer needs effectively while maintaining high standards of quality and innovation.
What you'll do:

• Lead user research initiatives including interviews, surveys, and site visits to gather actionable insights for enhancing user experience.
• Develop and communicate user journey maps, storyboards, and interaction designs to guide product development.
• Collaborate with cross-functional teams and stakeholders to align UX strategies with business objectives and market trends.
• Design, prototype, and iterate on user-centered solutions ensuring usability and accessibility standards are met.
• Plan and execute usability testing and analyze results to inform continuous design improvements.
• Mentor and guide team members to foster professional growth and maintain high-quality design standards.

What you'll bring:

• Deep experience designing payments and financial services experiences, simplifying complex flows while building customer trust and clarity.
• Strong proficiency in prototyping and usability testing to validate payment journeys, financial products, and transactional experiences.
• Expertise in interaction and visual design, leveraging native mobile patterns, accessibility standards, and design systems.
• Ability to translate complex financial, technical, and regulatory requirements into simple, intuitive customer experiences.
• Strong cross-functional collaboration with product, engineering, research, legal, compliance, and business partners to balance customer and business needs.
• Proven ability to use qualitative and quantitative insights to identify opportunities, influence strategy, and continuously improve financial experiences.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 5 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 7 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Masters: Architecture, Masters: Artificial Intelligence, Masters: Business, Masters: Cognitive Science, Masters: Computer Science

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.