Client Services Director

Overview

Take Flight in a Leadership Role That Makes a Difference

 

At Solairus Aviation, we do not just manage aircraft — we elevate the private aviation experience for clients who expect nothing less than excellence. We are looking for a Client Services Director who thrives in a fast-paced, high-touch environment, where attention to detail, operational precision, and premium service delivery are non-negotiable.

In this pivotal leadership role, you will serve as the trusted partner to an elite portfolio of aircraft owners.

Essential Responsibilities/Duties

Champion Client Relationships

• Act as the primary liaison for assigned aircraft owners, fostering trusted, long-term partnerships.
• Anticipate client needs and preferences to deliver proactive, personalized service.
• Ensure regular communication and transparency across all facets of service delivery.

 

Drive Operational Excellence

• Partner with Client Aviation Managers (CAMs) and internal teams to ensure seamless flight execution, maintenance planning, and crew coordination.
• Maintain full visibility over aircraft activity and proactively resolve issues before they escalate.

 

Lead and Inspire Your Team

• Guide, mentor, and develop a high-performing team of Client Aviation Managers and Flight Crew professionals.
• Cultivate a culture of service, professionalism, and accountability.

 

Own the Financial Picture

• Collaborate with the Client Accounting Director to ensure financial clarity and transparency for clients.
• Monitor operating budgets, review monthly statements, and support clients with financial insights and solutions.

 

Ensure Safety and Compliance

• Uphold Solairus’ commitment to the highest safety standards.
• Tackle complex service or compliance issues with urgency and professionalism.

 

Champion Innovation and Improvement

• Identify opportunities to enhance service quality, client satisfaction, and internal efficiency.
• Contribute insights to executive leadership and support strategic planning initiatives.

Qualifications

• Education: Bachelor’s degree in Business, Aviation Management, or a related field required; MBA or advanced degree is a plus.
• Experience: 7–10+ years in client services, aviation operations, or similar roles — ideally within business aviation.
• Flexibility: Willing to travel periodically and work extended hours as needed.

Specific Qualifications/Certifications

To thrive in this role, you'll bring a powerful combination of leadership, industry knowledge, and client service expertise. The ideal candidate will demonstrate:

• Client-Centric Mindset – A relentless commitment to understanding and exceeding client expectations.
• Aviation Expertise – Strong working knowledge of private aviation operations, aircraft management, and FAA regulations.
• Strategic Thinking – Ability to align service delivery with broader business goals and client objectives.
• Crisis Management & Problem Solving – Calm, confident decision-making under pressure with a proactive approach to challenges.
• Financial Literacy – Skilled in reviewing budgets, interpreting financial statements, and communicating financial data clearly to clients.
• Communication Mastery – Exceptional written and verbal communication skills, with a talent for clarity.
• Operational Oversight – Ability to oversee complex logistics, timelines, and service execution with precision.

Additional Information

Why Solairus Aviation?

• At Solairus, we believe in doing things differently — with integrity, care, and excellence at the core. Join a team where your leadership directly shapes the experience of elite aviation clients, and where your contributions are valued, visible, and impactful.

 

Ready to elevate your career? Apply today.

 

Salary range: $90,000-$110,000