Process Improvement Intern – Fall-Winter 2026 (Part-Time)

About the Role 

Join the Connected World of Assurant! We are seeking two (2) curious and analytical Process Improvement Interns to join our Operations team for Fall-Winter 2026.

Our Operations team plays a critical role in supporting core processes, such as claims handling and premium processing, where the human and technology elements of our business come together to help our customers thrive in a connected world.

As a Process Improvement Intern, you will help analyze how we operate today, identify inefficiencies and develop practical recommendations to improve our processes, ultimately helping us deliver an enhanced experience for our customers.

This is a paid, non-exempt, part-time internship ($20.50 per hour / 20-25 hours per week).

What You’ll Gain at Assurant

• Hands-on experience working on real, high-impact projects, while building confidence in a hybrid work environment

• Opportunity to build expertise in process mapping and problem-solving based on real operational challenges

• Development of core business, analytical and communication skills through learning sessions, coaching, and ongoing feedback

• Free access to thousands of on-demand Udemy courses to build new skills and support your professional growth

• Exposure to cross-function and global collaboration with teams across different regions

• Career clarity and expansion of your professional network

• Experience in a company culture that’s grounded in values, inspired by purpose and united by a vision of the connected future

What You’ll Do 

• Map and document key processes and workflows

• Identify and analyze process inefficiencies (manual tasks, bottlenecks, rework)

• Prioritize high-impact improvement opportunities and support development of business cases

• Develop and propose recommendations to enhance efficiency, including standardization and automation opportunities (conceptual)

• Present insights and recommendations to stakeholders

What to Expect from the Program

• Work on a meaningful, project-based assignment aligned with team goals

• Participate in regular check-ins, coaching, and learning sessions

• Build connections through networking opportunities with peers and leaders

• Receive feedback through midpoint and final evaluations

• Showcase your impact in a final capstone presentation

• Participate with peers in volunteering initiatives that support our communities

Qualifications 

Required 

• Currently enrolled in a Bachelor’s or Master’s degree in Industrial Engineering, Operations Management, or a related field. Must be in your third year of study or above.

• Available to work 20-25 hours per week (hybrid) from August 3, 2026 to December 18, 2026 during standard business hours, with the possibility of extension for an additional academic trimester or semester.

• Process mapping and documentation skills (ability to translate complex workflows into clear visuals and narratives)

• Strong analytical and problem-solving skills, with a demonstrated passion for efficiency and continuous improvement

• Curiosity, adaptability and drive to inspire new ideas and solutions

• Strong communication skills in English and Spanish 

• Basic to intermediate proficiency in Microsoft Excel and PowerPoint 

• Must be residing in Puerto Rico for the duration of the internship, with reliable transportation to and from the worksite.

• Legally authorized to work in the U.S.; we are unable to sponsor or take over sponsorship of an employment visa for this opportunity.

Preferred (Nice to Have)

• Previous internship, COOP or relevant work experience

• Prior exposure to process improvement, Lean, or Six Sigma concepts 

• Familiarity with process mapping tools (Microsoft Visio, Lucidchart, Miro, etc.), automation/RPA tools (e.g., Power Automate), and AI tools (Copilot, Claude, etc.)

• Basic data analysis or visualization skills (e.g., Power BI)

Position Details 

• Type: Part-Time, Non-Exempt, Paid Internship

• Compensation: $20.50 per hour

• Internship Duration: August 3, 2026 to December 18, 2026, with the possibility of extension for an additional academic trimester or semester.

• Location: Hato Rey, Puerto Rico (Hybrid work model; on-site days will be coordinated based on business needs). Housing or commuting assistance is not available for this opportunity.

• Academic Credit Available: Students interested in obtaining academic credit are encouraged to enroll in a CO-OP or similar course at their university, if eligible.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. 

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.