- Location
- Madrid, Spain
- Department
- Finance
- Source
- Greenhouse
Description
Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet.
The Team:
As part of the collection’s structure, you will be reporting to the manager of the team in Madrid with a global focus on supporting from the finance side our growing operations.
The Role:
As Account Receivable Specialist with focus on collection, you will be responsible to
establish contact with past due customers and resolve delinquency in a timely manner through providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company. You will collaborate with billing, sales and various other internal departments to achieve common goals. A high degree of independent judgement is required to evaluate unique situations to determine account handling and resolution.
The work you’ll do:
- Focus on customer experience to reduce delay on payments and achieve higher
- customer satisfaction rates.
- Monitor accounts daily, contacting clients and discussing their overdue payments, taking actions to encourage timely payments.
- Disputes management and resolution of issues in cooperation with the sales, billing team and other stakeholders.
- Investigate historical data for debts and invoices.
- Collaborate with accounting operations to process payments and refunds.
- Prepare and present reports on collection activities and progress.
- Ensuring all customer queries are passed onto the relevant teams with full details to ensure a prompt turnaround.
- Collaborate with other stakeholders and functional areas for process improvements.
- Actively collaborate with other finance functional areas
The qualifications you need:
- A BA/BS degree, preferably in Finance, Economics, and/or Linguistic.
- 1+ years’ fulltime experience in a collection role.
- Business fluency in English as a Must-have
- Business fluency in German as a Must-have
- Strong communication skills to deal with different internal stakeholders and in multinational teams.
- Very comfortable with numbers.
- Target driven, quick learner, proactive and team player.
- An independent and entrepreneurial way of working.
- Located in Madrid to work one-site from the Celonis Madrid office.
What Celonis can offer you:
- Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
- Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
- Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
- Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
- Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
- Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
- Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
- Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
- Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.
About Us:
Celonis is the trusted platform to industrialize Enterprise AI, empowering organizations to analyze, design, and operate AI-driven processes. The Celonis Platform is powered by the Celonis Context Model, which combines process data, business knowledge, and intelligence to create a living digital twin of the enterprise that AI can understand — turning AI’s operational blind spots into operational clarity. Industry-leading companies around the world trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
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