Billing & Collections Specialist

**This role is open to candidates currently located in Poland only**

The Billing & Collections Specialist is responsible for managing accounts receivable and collections activities, ensuring timely customer payments, supporting cash application processes, and maintaining accurate customer account records. As the accounting records and related documentation are maintained in both German and English, the role requires strong written and verbal German language skills, particularly because most customer contracts and related business documents are in German. The role also supports invoice distribution, customer portal uploads, insolvency case management, and monthly closing activities to ensure accurate financial reporting. 

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Manage accounts receivable and collections activities, including reviewing overdue balances, following up with customers, sending payment reminders, conducting collection calls, and applying account suspensions where required.
• Maintain overdue account and collection reports, including accounts more than 10 days overdue, and exclude cases already transferred to collection agencies.
• Process collection agency returns, customer inquiries, insolvency cases, and related claims documentation.
• Import bank statements and post incoming customer payments accurately and timely.
• Maintain open Accounts Receivable items, including cent differences, bank fees, unapplied cash, and other reconciling items.
• Prepare weekly cash reports and AR-related monthly closing reports.
• Upload invoices and supporting documents to customer portals and internal drives.
• Monitor bounced invoice emails, update customer contact information, and resend invoices where required.
• Manage the Accounts Receivable and E-Invoicing mailboxes in German and English.
• Maintain and process accounting records, customer communications (e-mail and phone), and supporting documentation in German and English, including review of German customer contracts and business documents where required.
• Process invoice corrections, credit notes, write-offs, and account adjustments.
• Review and approve Sales Orders in NetSuite and Opportunities in Salesforce.
• Maintain and review the Bad Debt List, process book-specific bad debt reclassifications, and reconcile AR-related general ledger accounts.
• Support month-end close activities and internal or external audit requests as required.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.
• 2+ years of experience in Accounts Receivable, Billing, Collections, or a related accounting function.
• Professional working proficiency in English, German, and Polish, with the ability to communicate effectively in both written and verbal formats, is required. 
• Must reside within a reasonable commuting distance of Poznań and be available to attend occasional in-person meetings.
• Working knowledge of Accounts Receivable, Billing, Collections, Cash Application, and related financial processes.
• Experience working with ERP systems; NetSuite experience is a plus.
• Proficiency in Microsoft Excel, including functions such as Pivot Tables and VLOOKUPs.
• Strong attention to detail, organizational skills, and ability to maintain accurate financial records.
• Ability to work independently, manage competing priorities, and meet deadlines in a fast-paced environment.
• Strong customer service, communication, and problem-solving skills, including the ability to handle collections activities professionally.