Bilingual Tech Support Associate

Overview

Join the Team!

Are you looking for a TEMPORARY (3 months)?

We are hiring Bilingual Customer Service Agents for Tech Support to work 100% onsite in Mexico City (near Reforma 2-22).

 

Join a company that values your professional development, well-being, and growth.

Responsibilities

What will you do in this role?

As a Bilingual Customer Service/Tech Support Agent, you will:

• Provide personalized, high-quality customer service in English and Spanish for user related issues in our app.
• Actively listen to customers and resolve inquiries with empathy and professionalism.
• Provide clear and accurate information while supporting customer needs.
• Focus on delivering a positive customer experience from the first interaction.
• Manage multiple tasks while maintaining service quality and attention to detail.

 

Qualifications

What are we looking for?

• English proficiency: B2+ - C1 (spoken and written).

• Completed high school diploma.

• Strong communication and customer service skills.

• Problem-solving skills and attention to detail.

• Basic knowledge of MS Office and internet tools.

• Ability to type at least 25 words per minute with 90% accuracy.

• Customer service or Call Center experience is preferred.

• Availability to work 100% onsite and with flexible/rotating schedules.

• Must be 18 years or older.

• Complete employment documentation, including CURP, NSS, RFC/Tax Certificate, and any other required documents.

What We Offer

• Competitive salary ($83 MXN) + performance bonus (up to $4,000)
• Statutory benefits.
• Free access to Qualfon University and Coursera.
• Support and guidance from our Care Coaches.
• Employee referral bonus program.
• Collaborative and multicultural work environment.

 

Virtual Interview Requirement

Candidates participating in the recruitment process virtually are required to turn on their camera during the interview.

 

Ready to take the next step in your career?

 

Apply today and join Qualfon!