Operations Team Leader (MNX)

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Responsibilities

Account Management

• Ensure all domestic delivery orders are completed within their required windows

• Timely submission of PODs, electronic and hard copy for all customer accounts

• Maintain a professional and courteous approach with all customers. Keep the pulse of customer satisfaction

• Log and record customer issues, non-conformances and complaints in Qudos in a timely manner

• Maintain KPIs and Metrics in support of monthly billing and transit time reporting. All AR/AP invoices must be completed according to company's billing cycles and customer SLAs.

• Using meaningful metrics, work with management to identify trends and make suggestions for improvement

Staff Management

• Ensure all drivers and riders are completing their daily deliveries on schedule and recording in their run sheets

• Maintain staff attendance, PTOs, MC, and run weekly timesheet reporting for payroll purposes.

• Hold drivers’ meetings and conduct periodic training.

Operations

• Back up the Dispatch Coordinator as and when required. Assign drivers with routes and ad hoc collection/deliveries as needed.

• Coordinate daily with Operations and Warehousing and communicate daily manpower and transport requirements

• Assist in the loading and unloading of goods as needed

• Maintain constant communication with drivers in a timely manner, to ensure orders are on schedule for delivery /collection.

• Maintain the company vehicle fleet. Make sure all vehicles are properly maintained according to their service schedules. Ensure vehicles are clean and free of debris.

• Make sure all vehicles are properly insured, and all relevant fees and taxes are paid for in a timely manner.

• Coordinate with all relevant regulatory bodies (LTA, TP, VICOM, SPF and MNX Insurance) and ensure vehicle incident reports are submitted.

• Make suggestions on the types of vehicles needed and or equipment required for operational excellence.

• Manage daily transport planning (Milk runs, import/export, small parcel service, and ad hoc/delivery collections)

Job Requirements

• Possess at least a Diploma in Logistics & Supply Chain, Business Admin or related fields.

• Possess a valid Singapore Class 3/4 driving license, as well as a valid forklift license.

• Prior experience or working knowledge of CargoWise and/or Transport Management Systems (TMS) will be an advantage.

• Demonstrate a strong customer-centric mindset with a commitment to service excellence.

• Possess excellent communication and interpersonal skills, with the ability to engage professionally with internal and external stakeholders.

• Proactive, self-motivated, and able to take initiative in driving operational effectiveness and resolving issues.

• Strong leadership capabilities with the ability to supervise, coach, and motivate a team in a fast-paced operational environment is preferred.

• Able to prioritize tasks effectively, make sound decisions, and perform well under pressure while meeting operational deadlines.

Employee Type:
 

Permanent

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