Staff Product Designer

The role 

Do you want to work at a company that’s recognized as a market leader and ship industry-defining products for specialist audiences? Do you enjoy designing concept models and user flows, as much as executing detailed interaction & UI designs and blazing new trails? Then this could be for you! We're looking for a talented designer to join our highly skilled, international Product Design team. This is an opportunity for a true craftsperson that is passionate about defining seamless workflow experiences that customers love to use every day.  

You will design product experiences for our innovative AI-powered sales execution platform. Specifically, you will work on one of our core product line Guide - Conversational Intelligence solution. You’ll collaborate with teams that own some of the most frequently used product surfaces on the platform, and you will shape the product’s vision and roadmap with your cross-functional partners. You will grow a lot here – your experience at Outreach will take your skills to the next level. 

Check out a demo of our CI solution from one of our customers:  

https://www.youtube.com/watch?v=U0PpdDr6F9I 

 
Overview of our latest AI innovations: www.outreach.io/ai-agents 

Your daily adventures will include 

• Define elegant and well-considered product experiences that accelerate sales workflows for the Guide CI Product area 

• Craft industry-leading system architectures, seamless user flows, usable interaction models, and highly polished visual UI designs for novel AI-powered features. 

• Present well-considered design strategies, concepts and prototypes, and communicate the underlying rationale with confidence to the team and leadership. 

• Balance customer needs, business goals, and technical considerations to ship well-considered product enhancements that deliver measurable impact. 

• Partner closely with other Product Designers to collaborate and iterate on solutions, while also expanding our design system. 

• Partner with our Product Managers to shape the product vision, conduct customer interviews, gather qualitative and quantitative insights to support your design work, and run usability studies to evaluate proposed solutions. 

• Work with a highly adept team of Product, Engineering, and Marketing partners to advance core product capabilities and bring new insights to streamline user flows. 

• Become an expert in the sales personas, their workflows, and user needs. 

• Drive or contribute to evangelize AI enabled design tools and processes in the design team 

• Help us co-create a vibrant inclusive design culture shaped by team members across US, Czechia, India, with diverse backgrounds and perspectives, focused on mutual support and continuous improvement. 

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Our vision of you 

• ​​Have a strong portfolio demonstrating experience in shaping product visions for AI-powered products, creating design concepts, customer journeys, beautiful and elegant visual UI designs, and crafting interaction details that solve complex customer problems. 

• You're curious about the latest technologies and experiment with AI regularly to accelerate your workflows, prototyping new interaction paradigms and envisioning novel product experiences. We’d love to see examples of this in your portfolio. 

• Have experience leading design for a major feature area or a new zero-to-one product independently and are confident bringing a strong and informed point of view. 

• You work with complete autonomy and can lead collaborative workshops across disciplines to frame problems and ideate solutions. 

• You’re able to define entirely new product propositions and solve significant interaction complexity without a clear precedent, esp. for AI-powered features, and have a deep understanding of emerging design patterns and best practices for AI products.  

• You design and prototype at speed using the latest AI design tooling, exploring multiple solutions in parallel, proposing new interactions and UI patterns for conversational AI assistants, agentic automation workflows, prompt authoring patterns, observability and human-in-the-loop experiences. 

• Are skilled in presenting and explaining your work, process, decisions, and rationale to cross-functional stakeholders and proactively seek feedback to deliver world-class designs. 

• Skillfully gauge and adjust your process and deliverable fidelity for proposed solutions to meet the objectives. Including: early vision concepts, information architecture, low fidelity wireframes, user flows, prototypes, detailed visual design, and design specifications. 

• Can work within fast-paced agile teams across multiple projects where close collaboration is part of the daily rhythm. You’re outcome-oriented and not easily overwhelmed or discouraged. 

• Have experience participating in and driving research activities and utilizing the knowledge of customer needs to envision novel solutions in undefined problem spaces. 

• Are a systems thinker and can utilize, propose, and extend shared components and patterns of our design system. 

• Are passionate about the details and always keep pushing your work until it is refined, simple, elegant, and world-class.  

• You exemplify, maintain, and improve our design processes, introducing new methods, frameworks, and tools, to improve the design team’s creativity and efficiency. Bonus points for driving whole initiatives from inception to shipped production code on your own. 

• Have 10+ years of experience in digital product design / UX design / interaction design for software products, preferably with at least 1 year at Staff or Lead level. Bonus points for having designed workflow-based productivity tools powered by AI. 

• You communicate clearly and succinctly, both in written and verbal form, to various audiences across the business, including senior leadership. 

• You have an inclusive, transparent collaboration style and strong stakeholder management skills. Bonus points for experience collaborating with distributed teams across time zones. 

Please include everything listed below in your application: 

• A link to your online portfolio (incl. password) 

• Your CV and/or LinkedIn profile 

• A few words explaining why Outreach is interesting to you and why you believe it would be a good match