About Penbrothers 

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client 

Our client is a fast-growing direct-to-consumer e-commerce company specializing in consumer lifestyle, personal care, and problem-solving products designed to improve everyday convenience and self-care. Operating primarily through digital channels, the business focuses on identifying common consumer pain points and delivering accessible, easy-to-use solutions to a global customer base. With a strong emphasis on brand growth, customer experience, and operational scalability, the company continues to expand its product portfolio across grooming, hygiene, wellness, and household consumer categories.

About the Role

We are looking for a highly entrepreneurial Senior Supply Chain & Operations Manager to lead our end-to-end supply chain in a fast-paced Direct-to-Consumer (DTC) environment. As a true Builder-Operator, you'll own sourcing, planning, inventory, logistics, quality, and fulfillment while building scalable processes from the ground up. You'll start as an individual contributor before growing and leading your own team. You'll collaborate with cross-functional stakeholders across Europe, Asia, and the United States, ensuring products move seamlessly from manufacturers in Asia to customers in the US. Success in this role requires hands-on ownership of end-to-end supply chain operations, strong decision-making, and the ability to thrive in a dynamic, high-growth environment. 

Work Setup: Remote

Work Schedule: Mid shift

What you’ll do

• Function Leadership: Own the entire end-to-end supply chain lifecycle, serving as the company's primary supply chain expert across sourcing, planning, inventory, logistics, fulfillment, quality, and supplier management. Drive both strategic decisions and hands-on execution while continuously improving scalable processes.

• Sourcing & NPD: Lead New Product Development (NPD) from concept to commercial launch, including supplier identification, supplier vetting, MOQ and COG negotiations, product testing, risk assessment, and product documentation. Manage sourcing projects from manufacturers across Asia, ensuring successful product launches.

• Dual-Model Fulfillment: Oversee inbound logistics from manufacturers to US warehouses and outbound fulfillment across both dropshipping (DTC) and in-house 3PL fulfillment models, ensuring seamless product flow from Asia to US customers.

• Inventory & Planning: Lead demand and supply planning to maintain optimal inventory levels. Manage replenishment planning, safety stock, Short Shelf Life (SSL) inventory, and Slow Moving & Obsolete (SLOB) inventory to maximize availability while optimizing working capital.

• Vendor & Partner Relations: Build and manage strong relationships with manufacturers, sourcing agents, freight forwarders, shipping partners, warehouses, and third-party logistics providers across Asia and the United States. Monitor supplier performance and proactively resolve operational issues to maintain service levels.

• Daily Operations: Manage day-to-day supply chain operations, including stock purchasing, purchase order management, inbound deliveries, order fulfillment, returns management, warehouse coordination, and cross-functional operational execution.

• Regulatory & Quality: Define global quality standards, oversee regulatory compliance requirements, maintain product documentation, and lead quality issue investigations to ensure products consistently meet customer and regulatory expectations.

• Stakeholder & Business Leadership: Partner with cross-functional stakeholders across Europe, Asia, and the United States to align operational priorities, communicate supply chain risks, and provide timely recommendations. Effectively prioritize multiple competing business challenges while driving solutions in a fast-paced, high-growth environment.

What You Bring

• 5+ years of end-to-end (E2E) supply chain experience within a Direct-to-Consumer (DTC) e-commerce business, with hands-on ownership of sourcing, planning, inventory, logistics, fulfillment, quality, and supplier management.

• Experience working directly with manufacturers, sourcing agents, freight forwarders, and 3PL providers across China or other major Asian manufacturing hubs, with the ability to adapt to different supplier environments.

• Experience supporting US customer operations, including fulfillment, logistics, shipping, and inventory management.

• Experience collaborating with global cross-functional teams across multiple regions and cultures, with direct stakeholder ownership rather than vendor or BPO support.

• Proven success building and improving supply chain processes in fast-paced, high-growth environments with evolving business needs.

Industry Background

• Proven experience within Direct-to-Consumer (DTC) e-commerce consumer brands is required.

• Experience supporting Amazon, Shopify, or similar DTC business models is highly preferred.

• Candidates whose experience is primarily within BPO/shared services without direct supply chain ownership are unlikely to be a fit.

Leadership

• Demonstrated ability to operate independently as the company's primary supply chain expert, confidently making operational and strategic decisions.

• Previous people management experience, with the ability to build and lead a supply chain team as the business scales.

Core Skills

• Strong supplier negotiation skills, including MOQs, COGs, lead times, and commercial negotiations.

• Excellent prioritization, project management, and problem-solving skills, with the ability to manage multiple competing priorities simultaneously.

• Strong stakeholder management and communication skills, with experience working effectively across remote global teams.

• Ability to assess operational risks, balance trade-offs, and deliver practical business solutions while remaining hands-on when needed.

• Excellent written and verbal English communication skills.

Nice to Have 

• Experience working with both Chinese and US suppliers.

• Experience across both dropshipping and 3PL fulfillment models.

• Exposure to regulatory compliance and product quality management.

• Experience managing complex SKU portfolios.

• Mandarin/Chinese language proficiency.

• Experience scaling supply chain operations in a startup or high-growth environment.

 

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You’ll Get

 At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.

• Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.

• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

• Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.