Lead Services Project Manager

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About the Team:

At UKG Ready, we cater to clients across diverse industries and accommodate varying levels of system complexity. Our teams collaborate to deliver best-in-class implementation services, led by individuals committed to breaking delivery records while providing excellent customer service. Additionally, we foster your professional growth by providing the necessary training and mentorship to help you achieve your goals.

About the Role:

The Project Manager (PM) is a pivotal figure in ensuring the success of UKG Ready's implementations. Serving as the primary point of contact for our customers, the PM is responsible for overseeing all aspects of the project lifecycle, from initial planning through project completion. This role demands a high level of professionalism, excellent communication skills, and a commitment to delivering timely, efficient, and successful project outcomes. Additionally, the PM is expected to mentor and support internal team members, fostering a collaborative and growth-oriented environment.

Duties and Responsibilities:

• Facilitating customer project kickoff calls, team introductions, defining project cadence, and developing ongoing customer communication plans.
• Overseeing and ensuring the successful completion of project discovery sessions.
• Determining and documenting customer success criteria.
• Maintaining adherence to UKG implementation methodology and processes.
• Preparing assigned project resources with necessary project-related information, ensuring proper understanding of project requirements, roles and responsibilities, work processes, and success criteria.
• Implementing the necessary project management infrastructure (project plans, issues lists, communication plans, project schedules with the customer).
• Assisting the Practice Manager by accurately forecasting each month’s go-lives.
• Leading customer status and planning meetings, as well as participating in requirements meetings.
• Managing the project plan, issues list, and other supporting documents throughout the project to maintain client expectations and project milestone success.
• Working with various team members (both UKG and customer teams) to resolve product and process issues in a timely manner, using written communication to document solutions and outcomes.
• Managing project scope to meet project success criteria while maximizing value brought to customers and revenue generated for UKG.
• Serving as an escalation point of contact for customer invoicing of delivered services and the resolution of any financial disputes while the customer is in implementation.
• Leading assigned projects to a successful completion within the appropriate time frame, ensuring industry-leading CSAT scores.
• Assisting with developing new processes and tools that improve the performance and effectiveness of the project management delivery role.
• Assisting with other initiatives to evaluate and drive customer satisfaction.
• Obtaining appropriate customer sign-offs on each required phase, ensuring customer satisfaction and quality at each milestone.
• Contributing to team objectives that may have an impact on the area/group.
• Informally mentoring peers based on expertise.

Preferred Qualifications:

• 4+ years of project management work experience in a customer-facing enterprise software implementation/technical environment
• Experience managing high-volume and highly complex customer-facing software implementation projects
• Experience in a SaaS environment, leading complex/strategic clients
• Strong leadership skills with the ability to work as part of a project team as well as mentor others
• Strong analytical skills and experience scheduling, preparing presentations, and status reports in addition to superb written and oral communication skills
• Ability and willingness to travel up to 25% as needed
• Broad knowledge of HRMS, Payroll, Time & Labor management a plus
• Bachelor’s Degree preferred and PMP Certification a plus

We Offer:

• UKG offers competitive benefits to support our U Krewers and their families and a welcoming and inclusive culture
• Employer Paid Benefits (e.g. Medical, Salary Continuance, Certifications)
• Quarterly Performance Bonus & Long-Term Equity Program
• Flexible U Choose benefits program
• Volunteer leave 2 days per year
• Employee Resource Groups (ERGs) that provide the opportunity for you to connect and share your story with other like-minded U Krewers

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]