Operations Coordinator - Sr

Schedule:

Monday through Friday

8:00 AM - 5:00 PM (1 hr lunch)

The expected base rate for this role is $23.00/hr DOE.

Benefits: Eligible upon hire

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Ensure optimal warehouse and transportation operations by preparing and processing routine forms, reports, and documents (inbound documents, discrepancy reports, stock and damage claims, time sheets, requisitions, DVIR’s, shipping labels, backhaul spreadsheets, delivery window dispatch, driver key log, transportation route update, etc.) following standard procedures. Solve and/or escalate problems as they arise.

• Communicate with internal and external customers to support staff and customer needs. Respond to general inquiries and telephone calls. Respond to requests by researching information, ensuring a resolution is achieved for all inquiries and requests.

• Verify information and data to ensure market compliance with regulations and procedures. Escalate and support warehouse and transportation teams as they work through compliance issues.

• Collect, track, and input data on relevant operations metrics to support tracking warehouse and transportation performance (including shorts, mispicks, dump/damage, service level, associate over-time, trailer temp log, etc.). Support efforts to improve metrics and actively track against them.

• Create and maintain basic charts, graphs, spreadsheets and databases to prepare for manager’s review.

• Support in training and developing junior clerical teammates.

• Monitor inventory level of office supplies and initiate purchase orders.

• Other duties as assigned by manager.

SUPERVISION:

• N/A

RELATIONSHIPS

• Internal: Operations manager and staff, purchasing department

• External: N/A

WORK ENVIRONMENT

• The work will take place at a desk in an office environment but may occasionally require work in normal warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.

MINIMUM QUALIFICATIONS

Related Experience/Requirements:

• Minimum of three years of clerical experience required.

Knowledge/Skills/Abilities: 

• Excellent communication both verbally and in writing.

• Excellent telephone and customer service ability.

• Strong math, analytical, and organizational skills with high attention to detail.

• Intermediate computer skills with proficiency in programs such as Microsoft Word, Excel, Access, and Outlook.

• Problem solving and critical thinking abilities to solve problems of an intermediate scope.

• Perform cross-functional activities, and work on a varying schedule.

• Strong teamwork skills with the ability to support others in the department and division.

Education

• High school diploma or GED/equivalent required.

PREFERRED QUALIFICATIONS

• Preferred experience in a distribution business environment.

• Knowledge of DOT Hours of Service Regulations.

• Knowledge of our geographic delivery area.

Certifications/Training

• Preferred experience in the following areas: SAE, Truck Builder, Red Prairie, Kronos, Road Net, XATA, Shopfax, Tandem, PowerDock, Checkpoint, Omnitracs, Airclic, equipment inventories, and warranties.

PHYSICAL QUALIFICATIONS

• Must be able to perform the following physical activities for described length of time:

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO WITH FREQUENCY:

STAND OCCASIONALLY

WALK OCCASIONALLY

DRIVE VEHICLE N/A

SIT CONTINUOUSLY

LIFT

1-10 lbs (Sedentary) OCCASIONALLY

11-20 lbs (Light) OCCASIONALLY

21-50 lbs (Medium) OCCASIONALLY

51-100 lbs (Heavy) OCCASIONALLY

Over 100 lbs (Very Heavy) N/A

CARRY

1-10 lbs (Sedentary) OCCASIONALLY

11-20 lbs (Light) OCCASIONALLY

21-50 lbs (Medium) OCCASIONALLY

51-100 lbs (Heavy) N/A

Over 100 lbs (Very Heavy) N/A

PUSH/PULL OCCASIONALLY

CLIMB/BALANCE2 OCCASIONALLY

STOOP/SQUAT OCCASIONALLY

KNEEL OCCASIONALLY

BEND OCCASIONALLY

REACH ABOVE SHOULDER FREQUENTLY

TWIST OCCASIONALLY

GRASP OBJECTS3 FREQUENTLY

MANIPULATE OBJECTS4 OCCASIONALLY

MANUAL DEXTERITY5 OCCASIONALLY

1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)

2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)

3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)

4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)

5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

This role will also receive overtime compensation.