Customer Service Officer

Join an Australia‑based company that is a global leader in high‑performance sportswear, driven by scientific innovation and Australian sporting excellence.

The Opportunity

Our client is a high‑performance sportswear company, with a mission to empowers athletes worldwide to unlock human performance at every level.

They're seeking key members for the Customer Service Officer position, you will proactively deliver exceptional customer experiences by expertly managing inquiries and resolving issues across eCommerce, Branded Partnerships, and Retail channels, while collaborating cross‑functionally to uphold our reputation for outstanding service.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

“Each one of us given a chance to shine with continuous learning through training, mentoring, and stretched with opportunities to test ourselves. Our managers recognize our efforts and motivate us with regular appreciation for our achievements.” - Senior Broker, ASW Philippines.

What You’ll Do

• Manage daily customer communications across all support channels, including email, live chat, social messages, and online review platforms timely, professionally, and brand‑aligned responses to customer inquiries.
• Process online orders, track shipments, and resolve delivery‑related issues.
• Provide product knowledge and support customers through pre‑ and post‑purchase queries.
• Monitor customer feedback, manage open cases, and escalate complex issues as required.
• Collaborate cross‑functionally with Sales, Logistics, Marketing, and other internal teams to improve service delivery.
• Maintain accurate records of customer interactions using customer service systems.
• Support and guide customer service teams through training, coaching, and acting as an escalation and best‑practice reference across regions.

Key Criteria

• At least 2 years of experience in customer service and order processing in retail, fashion, sportwear or e-commerce accounts, with proficiency in Microsoft Office and basic CRM systems.
• Strong written and verbal communication skills, with the ability to follow guidelines, procedures, and policies.
• Excellent problem‑solving, analytical, and detail‑oriented skills to support data‑driven insights.
• Ability to work independently, proactively, and collaboratively within a team while managing multiple deadlines.
• Highly organised, creative, and strategic thinker capable of delivering innovative solutions in a fast‑paced environment.

Work Set Up

• Manila (BGC, Taguig): 8:00 PM – 5:00 AM PHT with a hybrid arrangement (4 days onsite, 1 day remote) following a 6-month onsite probation period. Working days are Wednesday - Sunday.

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