Property and Casualty Claims Associate Advocate

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

THE OPPORTUNITY

The Associate Claims Advocate provides administrative support to the Property & Casualty Claims Team, technical expertise and advocacy to clients on all claim related matters.

DUTIES & RESPONSIBILITIES:

• Assists clients in reporting new claims to the carrier within time period as set by company standard.

• Direct contact with carrier claims department within 24 hours of reporting of all new claims to identify claim number and ensure adjuster assigned to loss.

• Regular contact with adjusters to monitor status of claims in order to update relevant parties.

• Assist Claims Team members with incoming and outgoing claims documentation.

• Assisting Claims Team members in preparation of claim review requests.

• Proactive communication with clients, carriers and vendors.

• Under supervision of the Claim Team, direct communication with clients to advocate clients’ interest in all claims matters.

• Maintains accurate and organized claim files by appropriately documenting claim statuses; updates all HUB computer systems and automated agency management systems; ensures accuracy of data.

• Navigate various carrier databases.

• Performs other duties and projects as assigned.

QUALIFICATIONS

• High School / GED

• 1-2 years insurance industry work experience or equivalent combination of education & experience.

KNOWLEDGE / SKILLS / ABILITIES

• Ability to effectively and professionally communicate orally and in writing with internal and external customers.

• Desire to learn and grow within the insurance industry.

• Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.

• Confidence and demeanor to effectively interact with all levels within the organization.

• Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly.

• Computer skills: proficiency with Microsoft Office Suite and Outlook.

• Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Working Conditions and Physical Demands

• This position primarily involves remaining in a stationary position for the majority of the workday.

• The person in this position frequently communicates with colleagues and clients both in person and on the telephone; Must be able to communicate and exchange accurate information.

• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

LIKE US SO FAR?

Take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.  Apply online today!

Are you a veteran?  Disabled?  We welcome ALL candidates and are proud of our wonderfully diverse employee population.

HUB International Limited is an equal opportunity that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

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The expected salary range for this position is $24.00- $28.00/hr and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.