CloudOps Engineer

Job Description:

About DXC Bulgaria  

We are DXC – a Fortune 500 global IT services leader.

In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies.

We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations.

Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed.

About the role

The AWS Cloud Engineer provides day-to-day operational support for infrastructure and applications hosted in AWS environments as part of the AWS RUN team, focusing on monitoring system health, investigating alerts, troubleshooting service disruptions, and ensuring stable and reliable cloud operations.

The role includes monitoring environments using Amazon CloudWatch and Nagios, and responding to alerts and incidents affecting infrastructure and applications. The engineer supports compute workloads running on Amazon EC2 and container platforms such as Amazon EKS and Amazon ECS, ensuring availability and performance.

Additional responsibilities include performing routine operational activities, validating infrastructure health, maintaining accurate operational documentation, following established procedures, and escalating complex technical issues to senior engineering teams when required.

Daily challenges

• Handling incidents in ServiceNow generated by CloudWatch and Nagios, and prioritizing what is truly important.

• Troubleshooting with limited context or incomplete information.

• Working with unfamiliar AWS services and learning on the fly.

• Managing incident pressure while still building confidence and accuracy.

• Following established procedures while adapting to non-standard situations.

• Coordinating with senior engineers and knowing when to escalate.

• Avoiding repeated mistakes while building operational experience.

eXperience and skills required

• Basic understanding of AWS services (EC2, S3, RDS, IAM, VPC).

• Familiarity with monitoring tools such as CloudWatch and Nagios.

• Understanding of incident management processes (e.g. ServiceNow).

• Basic troubleshooting skills across infrastructure, networking, and applications.

• Ability to follow runbooks and operational procedures.

• Good communication and teamwork skills.

• AWS Certified Cloud Practitioner (or equivalent foundational certification) is required.

Company benefits

At DXC Technology, we don’t just offer jobs - we build careers. Here’s what you can look forward to when you join us:

• Enjoy competitive compensation and grow your career in a fast-paced, international environment.

• Benefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle.

• Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you.

• Get recognized through our Employee Recognition Program - your contributions deserve the spotlight.

• Refer great talent through our Employee Referral Program and get rewarded for helping shape our future.

• Enjoy discounts and special offers with your employee badge - it pays to be part of the team.

• Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive.

• Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you feel comfortable with the above-mentioned requirements, please send us your CV in English.

Please note only shortlisted candidates will be contacted.

DXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability, or sexual orientation.  All recruitment decisions are based solely on qualifications, skills, knowledge and experience, and relevant business requirements.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.