Customer Success Manager (CSM)

Unified Separation Technologies (UST) is seeking a highly skilled Customer Success Manager (CSM) to join our team. We are looking for a candidate who can bridge the gap between our company and our clients, ensuring the highest level of customer satisfaction. The ideal CSM will play a crucial role in securing customer loyalty, effectively promote our technology solutions, and meet and exceed our business objectives. Responsibilities: Develop a positive relationship with clients, understanding their specific business challenges and how UST's products and services can solve them. Act as a trusted advisor to key customer stakeholders, ensuring rapid adoption and ongoing engagement throughout the customer's lifecycle. Manage and track all customer details including usage data, customer feedback, and growth opportunities in our Customer Relationship Management (CRM) system. Identify customer success factors and translate them into proposed company actions. Strategically manage customer retention initiatives and develop strategies to combat potential churn. Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including Product Development and Sales. Qualifications: Bachelor's degree in Business Administration or related field, but relevant experience will be considered. At least 3 years of experience in a customer service role, preferably in the technology industry. In-depth understanding of CRM systems and proficiency in Microsoft Office Suite. Exceptional interpersonal skills with the ability to establish relationships and communicate with customers at all business levels. Excellent problem-solving skills with the ability to think quickly and adeptly about how to effectively address issues when they arise. Capability to understand technology systems and software and explain our technology solutions in a simple, accessible manner. Benefits: Health insurance including vision and dental coverage. Competitive retirement savings plan. Work-life balance with flexible working hours and remote work opportunities. Generous paid time off policy. Continuous development opportunities including comprehensive training programs, educational assistance, and conferences. Vibrant and inclusive company culture that encourages team building and collaboration. The CSM at Unified Separation Technologies is essential in ensuring customer satisfaction and business growth. If you enjoy building customer relationships while working in a dynamic, fast-paced environment, then this could be the role for you. UST is committed to diversity and equality, and we greatly encourage applicants of all backgrounds to apply.