- Salary
- $20 – $22/hr
- Location
- Timonium, MD
- Department
- Sales
- Education
- High School
- Source
- Paylocity
Description
Description
Summary
Provide dedicated administrative support to a Senior Sales Representative, managing the paperwork, scheduling, and customer follow-up behind their residential accounts so they can focus on selling.
Essential functions
- Handle the paperwork flow for the Senior Sales Representative’s residential accounts
- Enter jobs and services into the computer system
- Put together work packets for installers on the Senior Sales Representative’s jobs
- Create Change Orders
- Assist the Senior Sales Representative with day-to-day processes and keep their pipeline organized
- Help the Senior Sales Representative with computer issues and company software
- Help handle customer complaints on their accounts
- Prepare paperwork for returns
- Print Job Schedule reports and coordinate with accounting to create COD invoices
- Assist the Senior Sales Representative and Sales Manager with developing tools and procedures to streamline work processes
- Help grow the Senior Sales Representative’s customer base and develop relationships with prospective clients
Requirements
Required qualifications
- High school diploma or equivalent
- 2+ years of administrative, office, or customer service experience
- Proficiency with Microsoft Office (Word, Excel, Outlook) and comfort learning new software quickly
- Strong organizational skills and attention to detail, especially with orders, measurements, and paperwork
- Clear, professional written and verbal communication, by phone and in person
- Ability to manage several jobs at once and meet deadlines
- Basic math skills (calculating square footage, pricing, and totals)
- Ability to handle confidential customer and pricing information with discretion
Preferred qualifications
· Experience in flooring, home improvement, construction, interior design, or another installation-based industry
· Familiarity with flooring products (carpet, hardwood, LVP, tile, laminate) and installation terms
· Experience with flooring or construction software
· Experience supporting a sales representative or executive directly
Skills
ExcelCustomer Service