- Salary
- $1k – $2k
- Workplace
- Remote
- Type
- Full-time
- Department
- Customer Service
- Source
- RecruiterFlow
Description
HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Job Title: Remote Customer Service & Scheduling Specialist - 100% Work From Home
Location: Remote from Latin America
Position Type: Full Time
Salary: $1,300 – $1,500 USD/month base salary + performance-based commission opportunities
Our Client
Our Client is a leading home appliance repair enterprise committed to delivering industry-leading customer service, supporting an exceptional employee culture, and serving local communities with excellence. Operating with a proactive, high-urgency, and customer-first mindset, our client ensures that field technicians operate at peak efficiency through seamless appointment scheduling and rapid lead conversion. Built on high standards, clear accountability, and continuous improvement, our client provides a supportive environment where proactive communication directly drives operational success.
The Role
Our Client is seeking a proactive, goal-oriented Remote Customer Service & Appointment Scheduling Representative (CSA) to maximize technician productivity by converting inquiries into confirmed appointments and expediting repair job completions. Reporting to office management, this professional will manage a phone-intensive workload (approximately 40–70 total calls daily), handle email and text inquiries, optimize field schedules to reduce drive time, track back-ordered parts, and follow up with customers to ensure five-star service experiences.
Key Responsibilities
Inbound Lead Conversion & Schedule Optimization
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Answers incoming customer calls, voicemails, emails, and web leads promptly and cheerfully.
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Converts qualified customer inquiries into booked service appointments through persuasive, persistent follow-up.
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Monitors technician daily schedules actively, filling open appointment slots and organizing routes to minimize field drive time.
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Conducts proactive outbound calls (20–40 daily) to existing customers for scheduling confirmations, service updates, and follow-ups.
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Coordinates directly with field technicians and administrative staff to ensure seamless appointment execution.
Back-Office Support & Job Progress Tracking
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Reviews open repair jobs daily to identify and resolve delays, checking status on back-ordered parts and pending customer decisions.
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Categorizes incoming calls and leads to track booking conversion rates and operational data.
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Contacts satisfied customers post-service to request online five-star reviews and support brand reputation.
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Participates actively in team meetings and assists with cross-functional projects during downtime to keep operations moving forward.
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Phone-Based Customer Service Experience: Proven experience in phone-intensive roles, outbound/inbound appointment setting, dispatching, or high-volume call environments.
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Fluent English & Accent Comprehension: Exceptional spoken and written English proficiency with strong auditory comprehension across various US regional accents.
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Proactive & Goal-Driven Mindset: High urgency, strong problem-solving skills, and a self-motivated work ethic that thrives on clear performance targets without requiring constant supervision.
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Coachability & Resilience: Able to handle frustrated callers with patience, adapt quickly to changing processes, and welcome constructive performance feedback.
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Dual-Monitor Tech Setup: A dedicated remote workstation equipped with dual monitors (two screens) for multi-system workflow efficiency, a high-speed reliable internet connection, and a noise-canceling headset in a quiet, dedicated workspace.
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Prior experience in home services, trades, appliance repair, dispatch, or logistics scheduling.
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Familiarity with web-based scheduling software, CRM platforms, and phone systems.
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Competitive Base + Commission: $1,300 – $1,500 USD/month base salary with additional commission structures tied to performance objectives.
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100% Remote Work: Complete flexibility to work from home within Latin America.
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Appreciative Culture: Direct contribution to an organization that values high standards, acknowledges exceptional performance, and fosters career growth.
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.