- Location
- Lima, LIM
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
Description
Customer Service Representative | Wireless Account
Join one of the largest wireless service providers in the United States and become part of a team focused on delivering an exceptional customer experience.
This company offers prepaid mobile services with flexible plans ranging from 30 days up to a full year, providing customers with accessible and contract-free wireless solutions.
Role Description
As a Customer Service Representative, you will assist customers with their mobile services while delivering a professional, friendly, and solution-oriented experience. You will help customers with billing inquiries, technical support, activations, and product guidance while representing multiple wireless brands and services.
This role is ideal for candidates who enjoy customer interaction, problem-solving, and working in a dynamic environment with growth opportunities.
Primary Responsibilities and Duties
• Answer incoming calls and identify customer needs
• Assist customers with billing and payment inquiries
• Provide troubleshooting and technical assistance
• Support service activations and reactivations
• Guide customers through available products, plans, and services
• Transfer customers to the appropriate department when necessary
• Document customer interactions accurately in internal systems
• Deliver a high-quality customer experience with empathy and professionalism
Scope of Support
• Customer Service
• Technical Assistance
• Account Support
• Service Guidance
What We Offer
• Free transportation within city limits
• Referral bonus program
• Attendance bonus
• Growth and promotion opportunities
• Discount programs for all our Allies
• Health insurance
• Free on-site healthcare
• Free mental health support
• Professional development opportunities
• Positive and collaborative work environment
Qualifications and Requirements
• Valid ID
• 18+ years old
• 80% English level required
• Background and/or drug test may be required
• No previous experience required
Soft Skills
• Willingness to learn and passion for helping people
• Strong attention to detail and follow-through
• Flexibility to adapt to changes in a growing organization
• Self-motivated with a positive attitude
• Ability to multitask in a fast-paced environment
• Responsible and committed
• Assertive and professional communication skills
• Team-oriented mindset with strong customer service focus