Automotive Service Advisor

Be the face of our service department.

At Ole Ben Franklin Mitsubishi, customers trust us with one of the biggest purchases they’ll ever make, and they count on our service team to keep it running. We’re looking for a Service Advisor in Oak Ridge who can build that trust at the counter, explain repairs in plain English, and keep our shop moving.

What you’ll do

• Greet customers, listen to their concerns, and write accurate repair orders
• Work with our technicians to diagnose issues and prepare clear estimates
• Recommend maintenance and repairs and explain the “why” without pressure
• Keep customers updated on status, timing, and costs
• Process payments and walk customers through completed work
• Follow up after service to make sure every customer drives away happy

What you bring

• 1+ years of service advisor or customer service experience (dealership experience preferred, but we’ll train the right person)
• Working knowledge of vehicle systems and repair terminology
• Strong communication skills and a calm, friendly manner under pressure
• Experience with DealerTrack and XTime, or willingness to learn
• Valid driver’s license and clean driving record
• Availability to work Monday through Friday and every other Saturday
• Mitsubishi or other manufacturer training is a plus

What we offer

• Pay: Hourly base plus monthly commission. Our advisors typically earn $[60,000-80,000] per year, with top performers earning more.
• Commission paid monthly, based on sales/gross profit/CSI
• Schedule: Monday-Friday, 8 AM-5 PM, plus every other Saturday, 9 AM-noon
• Benefits: Health, dental, and vision insurance; cancer and Aflac supplemental coverage; company-paid life insurance; 401(k); paid time off
• Generous employee discounts on vehicle purchases and service

Ready to join the team? Apply today!

Ole Ben Franklin Mitsubishi is an equal opportunity employer.