- Location
- Business Office - Vienna, Austria
- Type
- Full-time
- Department
- Operations
- Seniority
- Manager
- Source
- Workday
Description
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.
How you will contribute
You will:
Ensure Customer Service Level (CSL) targets by optimizing flow of goods with our customers:
- Responsible for the coordination of efficient execution from order to delivery with focus on promotion quantities, bottlenecks, quotas. Acting as dedicated central contact for our trade partners.
- Ensure efficient communication and stakeholder management within customer´s supply chain for all order and delivery related topics including customer claims.
- Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
- Acting as responsible communication interface regarding customer order and delivery topics with Sales Key Account and CS&L functions (E2E, DP, Log Ops, External Service)
- Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
- Experience in CS&L and with customers
- Experience in fast-moving consumer goods or consumer packaged goods company
- Strong analytical and problem solving skills
- SAP knowledge and expertise in MS Office
- Customer orientation, strong influencing and communication skills
- Strong focus on delivering productivities, service and KPIs
- Team player, accountable, proactive thinking, flexibility
The salary is graded in the Collective Labor Agreement “Information and Consulting”. If you meet the mentioned requirements the entry gross-salary for this position will be EUR 66.500,-- per year, split up in 14 pays for full-time. We’re willing to overpay, dependent on your professional work experience and qualification.
Job responsibilities also include:
- Lead customer optimization & efficiency projects with focus on delivery and order structure and supply chain collaboration with customers
- Coordinate the sub function of customer collaboration and be one point of contact for overall topics
What extra ingredients you will bring:
- University degree, ideally with supply chain focus
- Fluent in German and English
The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland.
No Relocation support availableBusiness Unit Summary
Mondelēz International, Inc. empowers people to snack right in over 150 countries around the world. We are leading the future of snacking with mouth-watering iconic brands such as Oreo, belVita, LU and Ritz biscuits; Cadbury Dairy Milk, Green & Blacks, Milka and Toblerone chocolate; Philadelphia and Dairylea cheese; and Maynards Bassetts, Trebor and Trident gums. Our more than 80,000 colleagues around the world are key to the success of our business. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.