People Operations Specialist

About Lucidya

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles, from initial engagement through retention and growth.

Unlike traditional platforms that stop at insights, Lucidya closes the loop. Our proprietary AI is built in-house and trained on millions of multilingual conversations, enabling teams across marketing, support, and CX to deliver experiences that actually move the needle.

We’re scaling fast, and that growth brings complexity. That’s where this role comes in.

Why this role matters

We’re hiring fast. And hiring fast only works if the foundations behind it are strong.

Right now, our People team is lean, and we need someone who can own the operational backbone of how employees join, get set up, and stay compliant. This role is critical to making sure nothing slips, from contracts and payroll to onboarding and government systems.

This is not a strategy role. It’s a precision execution role.

If things go wrong here, people don’t get paid on time, contracts are delayed, or onboarding becomes messy. If things go right, everything just works, seamlessly.

You’ll be the person who makes that happen.

What You’ll Do

You’ll own the day-to-day operations that keep our People function running smoothly and reliably.

Own onboarding execution end-to-end

• Make sure every new joiner is fully set up before day one, contracts ready, systems updated, no last-minute scrambling
• Coordinate closely with Talent Acquisition and HR Business Partners to ensure nothing falls through the cracks

Ensure payroll runs smoothly and accurately

• Work closely with Finance to ensure payroll is always correct and on time
• Catch errors before they become problems

Manage contracts and government platforms

• Prepare and upload contracts through government portals
• Keep all employee records clean, accurate, and up to date
• Ensure full compliance with local regulations

Maintain clean and reliable systems

• Keep internal trackers, HR systems, and documentation organized and always up to date
• Spot inconsistencies and fix them before they escalate

Support the team as we scale

• Help manage increasing hiring volume without compromising quality
• Be the reliable operator the team depends on when things get busy

Who You Are

This role is less about years of experience and more about how you work.

You’re extremely organized

You naturally stay on top of multiple moving parts, deadlines, and details, nothing gets missed.

You take ownership of outcomes

You don’t just complete tasks, you make sure the result is right. If something is off, you fix it.

You communicate clearly and proactively

You don’t wait for problems to escalate. You keep stakeholders informed and aligned.

You’re reliable under pressure

When things get busy (and they will), you stay calm and get things done.

You’re detail-obsessed

You notice when something doesn’t look right, whether it’s a contract, a payroll number, or a system entry.

You’re easy to work with

You’ll work across teams daily, being approachable and collaborative matters.