Field Service Support Representative (maternity cover)

Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here,

everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions,

making a tangible impact on the world. We empower our customers to manage electrical, hydraulic,

and mechanical energy more effectively, safely, and sustainably. At Eaton, we’re dedicated to

enhancing quality of life and protecting the environment with our innovative energy management

technologies and services.

Our EMEA Business Service Center (BSC) in Budapest is Eaton’s largest office in the region. With a

diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC

is the central hub for business services. It empowers seamless operations and drives exceptional

results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly

Workplace, ensuring an inclusive environment for all our employees.

## What you’ll do:

The primary function of the role is to provide Field Sales and Field Service teams with pre- and post-sales administrative support, including maintenance service administration, dispatching, product related services as well as managing product problems/warranty and application assistance received via phone, email or Web.

The role also incorporates providing products / spare parts and service selection assistance to customers, end users, field sales, IT Channels, distributors and resellers for designated territory.

Develop service related awareness / knowledge for internal and external customers and represent the company towards customers. Partner with field sales to support and influence designated sales goals.

• Administrate service maintenance tasks of all types carried out by field services work force using relevant databases and applications to ensure up-to-date data for all customers at all times
• Meet the administrative requirements set by field service and field sales teams, supporting sales targets for defined products and related service maintenance contracts
• Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries
• Constant cooperation with service sales teams, order management and technical support teams in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes
• Gain understating on the distributed product portfolio and related services with the clear focus of the impact it has on the customer
• Able to detect and escalate problem or error with data that he/she is responsible for • Proactive participation in team related tasks (projects, events, visitors, extra tasks)

## Qualifications:

Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree

## Skills:

• Customer service experience preferably on electrical/IT/telecommunication business
• Overall understanding of Eaton distributed electrical products and services.
• Experience with usage of sales and order processing tools, CRM systems, such SAP, Oracle, Salesforce is a plus
• Good analytical skills to manage databases of customer data with high reliability
• Proficient in creative problem solving, conflict resolution, and managing priorities
• Good communication skills
• Able to support other team members besides daily work
• Strong English capabilities (any other European language is an advantage)

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.