IT Support Engineer – Field Service / Service Desk

Location: York / Leeds / Scarborough / Halifax
Salary: Up to £35,000 depending on experience
Job Type: Permanent, Full-Time
Working Pattern: Rotating between customer site and MSP Service Desk

The Opportunity

YourCode Recruitment is working with an established and growing IT Managed Service Provider (MSP) in West Yorkshire to recruit an experienced IT Support Engineer for a varied position combining onsite Field Service support with traditional Service Desk responsibilities.

This is an excellent opportunity for an IT Support Engineer, 2nd Line Support Engineer or Field Service Engineer who enjoys a mixture of hands-on technical troubleshooting, customer interaction and remote IT support.

The role operates on a regular two-week rotation:

• Week 1 – Scarborough: Working onsite with a dedicated customer, providing day-to-day IT support, troubleshooting and technical assistance.

• Week 2 – Leeds / Halifax: Working as part of the wider MSP Service Desk, supporting multiple customers and resolving technical incidents remotely.

Candidates based around York and the surrounding areas would be particularly well positioned for the role, given the travel requirements between Scarborough and West Yorkshire.

You'll be joining an established technical team where you'll have the opportunity to develop your skills across different customer environments, technologies and support challenges.

The Role

As an IT Support / Field Service Engineer, you'll be responsible for delivering a consistently high standard of technical support, both onsite and remotely.

Key responsibilities include:

• Acting as a dedicated onsite IT Support Engineer for a customer in Scarborough during scheduled assignments.

• Providing hands-on technical support to end users, resolving hardware, software and connectivity issues.

• Working as part of a busy MSP Service Desk during alternate weeks.

• Troubleshooting and resolving 1st and 2nd Line IT support incidents and service requests.

• Supporting Microsoft technologies, cloud services, Windows environments and endpoint devices.

• Managing support tickets, prioritising incidents and ensuring agreed SLAs are achieved.

• Completing laptop and desktop builds, installations, imaging, deployments and hardware replacements.

• Providing remote support to customers using telephone, remote access tools and ticketing systems.

• Maintaining accurate technical documentation, ticket updates and customer communication.

• Escalating more complex technical issues while maintaining ownership through to resolution.

• Supporting customer IT assets, equipment and stock management.

• Working closely with technical colleagues to ensure effective handovers and excellent customer service.

Skills and Experience

We're looking for someone with a strong foundation in IT support and a genuine interest in providing excellent customer service.

Essential Skills:

• Previous experience in an IT Support Engineer, Service Desk Engineer, Desktop Support or Field Service role.

• Good knowledge of Microsoft Windows, Microsoft 365 and general IT infrastructure.

• Strong troubleshooting skills across hardware, software and end-user devices.

• Experience supporting users remotely and/or onsite.

• Excellent communication and customer service skills.

• Ability to manage and prioritise support tickets effectively.

• Comfortable working independently at customer sites and collaboratively within a technical team.

• Full UK driving licence.

• Willingness and ability to travel regularly between Scarborough, Leeds and Halifax.

Desirable Experience:

• Previous experience working for a Managed Service Provider (MSP).

• Experience supporting multiple customers or business IT environments.

• Knowledge of Microsoft Azure, Active Directory or Entra ID.

• Experience with ITSM/PSA ticketing platforms such as ConnectWise.

• Familiarity with ITIL processes and SLA-driven support.

• Relevant IT qualifications or Microsoft certifications.

Why Apply?

This role offers a great balance between hands-on customer support and working within an established technical Service Desk environment.

You'll benefit from:

• Salary up to £35,000 depending on experience.

• A varied role combining onsite and remote IT support.

• A structured rotation between Scarborough and Leeds/Halifax.

• Exposure to different customers, systems and technologies.

• The opportunity to develop your technical skills within an established MSP.

• A supportive team environment with opportunities for professional development.

Apply Today

If you're an IT Support Engineer, Field Service Engineer, 2nd Line Support Engineer or Service Desk Engineer based in York, Leeds, Scarborough or the surrounding areas, we'd love to hear from you.

Apply through YourCode Recruitment for a confidential conversation and further information.

IT Support Engineer – Field Service / Service Desk

Location: York / Leeds / Scarborough / Halifax
Salary: Up to £35,000 depending on experience
Job Type: Permanent, Full-Time
Working Pattern: Rotating between customer site and MSP Service Desk